Tyler Jackson Email & Phone Number

• Deliver on the expectation that every FedEx Office experience is outstanding• District Customer Service Manager - Manage customer service results including KPI planning, Voice of the Customer survey program development and employee recognition and accountability for 14 stores and 100 + employees• District Trainer for On-board and New Hire Development through Team Member On-boarding Experience program in FY19 & FY20• Played an integral part in leading up a team of 7 Manager's who were responsible for running a virtual hiring fair to fill 15+ positions in North and South Orange County• Stores ranked in the top half of KPI scorecards in FY17 & FY18 in the company, as well as Q3 FY20.• District Service Quality Index SME for FY18-FY19 which was used to measure daily service failures that are determined to be critical in supporting overall company goals, and delivering The Purple Promise.• Served a Revenue Tour "tour guide" where i would travel to different stores and help increase the customer experience and grow revenue by focusing on “Revenue Behaviors” and team member engagement. Also, with collaboration with my District Manager created the Revenue Tour Bingo Cards for the entire region that are left behind afterwards.• Part of the DCRT team in my district which went around and measured who store's did their BCSA (self-evaluating compliance with standard operating procedures)

Lake Forest, Ca

Responsible for complete management of diverse printing, shipping, and logistic solutionsManage Sales & Profit:Instrumental in achieving an 8% sales growth over the entire FY17 & FY18 and continuing the positive trend so far in FY19P&L Management: Complete ownership of expenses, supply management, payroll, and facility maintenanceManage Customer Service:Deliver on the expectation that every FedEx Office experience is outstanding. Increased customer service scores 150% YoYDelivers Results:District Trainer for Onboard and New Hire DevelopmentRanked in the top half of KPI scorecards in FY17 & FY18 in the company.Directly assisting our current Field Technology Specialist in diagnosing, troubleshooting and repairing PC’s, POS, Copiers, Printers, and Scanners.o Includes re-imaging of computers, as well as installing and setting up new devices.• Facilitate, update, and maintain all software and hardware replacements and upgrades.• Document infrastructure layouts that include data connection and switch configuration.• Able to troubleshoot and escalate technical issues to ensure prompt resolution.• Coordinate with Field Operations and vendors to ensure compliance with corporate standards• Conduct technical surveys, preventive maintenance and quarterly Technical Systems Audits to ensure compliance with Standard Operating Procedures and PCI compliance.

 Organized, trained, and managed my sales team of up to 6 employees at a given time to achieve and beat the required sales targets. Increased year over year revenue by 5% by using various selling created by the company as well as by me. Created a customer centric selling environment, with an emphasis on developing ongoing professional relationship with top customers. Responsible for welcoming customers in and being able to diagnose/troubleshoot/repair issues they were having with their PC, iPhone, or iPad.• Able to gather and analyze what I feel are the most important pieces of information needed to understand the problem or issue. Sometimes I had to look deeper into issues to understand the root cause of the problem or issue.• Capable of selling and recommending appropriate solutions for customers, whether it bea virus removal, hardware replacement, data transfer, hardware upgrade, or possibly a new PC.• Setup and configure new computers for customers.• Adapted my level of detail and type of communication to the intended audience.• Installed and repaired broken screens and batteries on iPhones and iPads.