Troy Jakeman Email & Phone Number

Bundaberg Central, Qld, Au

Bundaberg, Queensland, Australia

Serve as the primary point of contact and branch custodian, handling customer service and sales, assisting walk-in customers, answering phone calls, and performing occasional ad hoc customer visits.Manage a large SKU environment with a background in buying and selling, particularly in welding processes and products.Maintain a clean, tidy, and organized branch, ensuring the safety and wellbeing of the local team, and escalating any issues to management promptly.Manage a portfolio of smaller accounts, acting as the primary point of contact. Develop a deep understanding of customer needs, building strong relationships to enhance satisfaction and loyalty.Drive sales and revenue growth within accounts, identifying upselling and cross-selling opportunities to meet or exceed sales targets.Complete all sales reporting requirements accurately and timely within ACL systems.Develop comprehensive project plans, manage resources, and ensure successful project execution.Build and maintain relationships with clients, suppliers, and team members, ensuring proactive issue resolution to keep projects on track and maintain high client satisfaction.Attend daily sales huddles and weekly meetings,(chair the huddles & meetings when required) following the ACL sales process consistently.

Bundaberg, Queensland, Australia

handling customer service and sales, assisting walk-in customers, answering phone calls, and performing occasional ad hoc customer visits.Manage a large SKU environment with a background in buying and selling, particularly in welding processes and products.Maintain a clean, tidy, and organized branch, ensuring the safety and wellbeing of the local team, and escalating any issues to management promptly.Manage a portfolio of smaller accounts, acting as the primary point of contact. Develop a deep understanding of customer needs, building strong relationships to enhance satisfaction and loyalty.Drive sales and revenue growth within accounts, identifying upselling and cross-selling opportunities to meet or exceed sales targets.Complete all sales reporting requirements accurately and timely within ACL systems.Develop comprehensive project plans, manage resources, and ensure successful project execution.Build and maintain relationships with clients, suppliers, and team members, ensuring proactive issue resolution to keep projects on track and maintain high client satisfaction.Attend daily sales huddles and weekly meetings, following the ACL sales process consistently.

Queensland, Australia

Unfortunately, I was forced to abandon my business due to Covid-19 and the lack of capital to sustain cash flow to move forward. Very stressful and upsetting circumstances to have had to give it all up.

Mackay, Australia

External Sales (Queensland)Internal / Counter SalesTelephone sales and customer service Parts interpreting Adhere to workplace health and safety regulations Foundry and supplier liaison Implement new safety initiatives where required Keep internal and external backorder reports up to date(Microsoft Excel) Part number creation / product knowledge Process customer purchase orders Process debtor and creditor invoices Purchase goods from suppliers when required Quote customers on their requirements (Microsoft Word) Request quotations from suppliers (e-mail, fax, telephone) Submit tenders and fixed price agreements Some store duties (receipt and despatch) (forklift) Stock reordering procedures Use of the MYOB accounts / stock control systemUse of the Attaché accounts / stock control systemUse of the Greentree accounts / stock control system

Mackay, Australia

Business area managementExternal Sales (Queensland)Internal / Counter SalesTelephone sales and customer service Parts interpreting Adhere to workplace health and safety regulations Foundry and supplier liaison Implement new safety initiatives where required Keep internal and external backorder reports up to date(Microsoft Excel) Part number creation / product knowledge Process customer purchase orders Process debtor and creditor invoices Purchase goods from suppliers when required Quote customers on their requirements (Microsoft Word) Request quotations from suppliers (e-mail, fax, telephone) Submit tenders and fixed price agreements Some store duties (receipt and despatch) (forklift) Stock reordering procedures Use of the ARROW accounts / stock control system

Mackay, Australia

Front counter and telephone customer serviceActing Duty Manager (when required) Adhere to Qantas aircraft handling procedures Adhere to Qantas airport operating procedures Adhere to Qantas and IATA safety regulations Adhere to Qantas and Port Authority security regulations Aircraft and Guest Lounge cleaning Airline crew liaison Assist in payroll entries Boarding and disembarking of passengers with specialneeds (wheelchairs etc.) (forklift) Catering delivery (forklift) Compile 7 day rosters for implementation Flight check-in, reservations and ticketing Float balancing and cash handling / daily banking Load control duties (process trim sheets) Loading and unloading of passenger and freight carryingaircraft Marshalling aircraft Open and close of handling agents offices Receipt and despatch of aircraft Sound knowledge of aircraft dangerous goods regulations(certificate renewed every 2 years) Sound knowledge and use of hand held radio and groundto air radio operating procedures Stationary re-ordering duties Trained in the use of the QANTAM; QUBE; AMADEAS;TARZAN and BABS Airline check-in, ticketing and loadcontrol systems

Mackay, Australia

Loading and unloading of passenger and freight carryingaircraft Adhere to Qantas aircraft handling procedures Adhere to Qantas airport operating procedures Adhere to Qantas and IATA safety regulations Adhere to Qantas and Port Authority securityregulations Aircraft and Guest Lounge cleaning Catering delivery (forklift) Leading hand responsibilities regarding loadrequirements Marshalling aircraft Receipt and despatch of aircraft Servicing of tarmac vehicles Sound knowledge and use of hand held radio andground to air radio operating procedures Sound knowledge of aircraft dangerous goodsregulations (renewed every 2 years) Boarding and disembarking passengers with specialneeds (wheelchairs etc.) (forklift)