James Baldwin Email & Phone Number

United Kingdom

London, GB

Denver, CO, US

Leading Nteraction's SaaS platform, transforming Digital Sales Engagement and Customer Experience Management by integrating content, analytics and Artificial Intelligence (AI).

Virtual CIO, CTO and COO services for rapidly scaling, internationally expanding or struggling businesses reliant on IT.

Irvine, CA, US

Remotely lead transformation and expansion of a US-based company from Europe.Devised vision, created strategy and executed roadmap that delivered huge growth in revenues, achieved industry-leading EBIT performance. Built and managed remote consulting practice, product development, technical sales, services and delivery organisation of over a hundred.

Irvine, CA, US

Managing Intellective's global consulting business, products and offshore development centres.

Dallas, Texas, US

Rejoined company as a member of the Leadership team, with operational responsibility for the Washington DC office. Originated leads and developed relationships with Fortune 100 clients, and secured $MM commercial contracts across financial services, banking, hospitality, non-profit, federal government, utilities and property management sectors.Built and.

Bethesda, Maryland, US

Headhunted by newly appointed COO to shape and steer business vision, define technology strategy and roadmap, and lead a team of 40 to transform stagnant digital marketing agency. Addressed below-par account, operations, service delivery and client relationship management, positively change-managed culture and introduced Diversity and Inclusivity.

Dallas, Texas, US

First Principal-level hire. Led client-facing engagements, provided consulting services, strategies and roadmaps, and architected and project managed digital technology solutions to empower client organisations and drive performance.

Montreal, Quebec, CA

Taking a single project, I grew the Federal Enterprise Content Management presence by over 700% in three years, to 30 staff supporting 12 projects, whilst maintaining 93% leverage of consulting resources throughout. During this time, I also architected numerous solutions, including the first federal Records Management solution on FileNet P8 and generated.

Montreal, Quebec, CA

In multiple Architect and PM roles, I completed a number of successful engagements throughout Europe and the US. Highlights include: - Delivered a complete multi-million dollar compliance system to support federal regulation and examination procedures with a team of 10 consultants. Due to aggressive federal guidelines, we delivered the project on time and.

- Taking a series of unrelated positions and unmanaged solutions, I created a team of 15 responsible for the holistic strategy, maintenance and consolidation of AMS communications built on a variety of platforms (e.g. Documentum, Domino, SharePoint), as well as the direction of creative services resources for the implementation of the AMS electronic visual.

Consulting Highlights:- Rating and billing operations manager responsible for the first production implementation of the AMS Tapestry next generation telecom billing software. In this role I expanded the operational footprint to cover 40 HP-UX clustered servers providing 24/7/365 real-time rating and billing services of more than 100 million call records.

Leeds, West Yorkshire, GB

Recruited, built and led a cross-functional team of 20 with accountability for operational practices, billing, accounts receivable, business continuity and customer management within $20M call centre operation supporting clients such as O2. Designed and developed application and technology solutions that reduced executive complaint handling time to three.

Executive Mba, Entrepreneurship/Entrepreneurial Studies

B.Eng, Fuel And Energy Engineering

Education record