James Baldwin Email & Phone Number

United Kingdom

London, Gb

Denver, Co, Us

Leading Nteraction's SaaS platform, transforming Digital Sales Engagement and Customer Experience Management by integrating content, analytics and Artificial Intelligence (AI).

Virtual CIO, CTO and COO services for rapidly scaling, internationally expanding or struggling businesses reliant on IT.

Irvine, Ca, Us

Remotely lead transformation and expansion of a US-based company from Europe.Devised vision, created strategy and executed roadmap that delivered huge growth in revenues, achieved industry-leading EBIT performance. Built and managed remote consulting practice, product development, technical sales, services and delivery organisation of over a hundred people.Continuously developed and diversified product and services offerings aligned with client, market and technology change, owned non-US sales and penetrated global markets to secure deals across automotive, financial services, retail, healthcare and government sectors. Built presence in India, US, Argentina, Russia and Belarus, established people and talent development programmes, and embedded Diversity & Inclusion agenda and positive corporate culture and collaborative working environment.Devised personal exit plan, delivered 2020 / 2021 business, sales, marketing, and technology strategy. Trained and developed four-strong leadership team and successfully handed over operations.

Irvine, Ca, Us

Managing Intellective's global consulting business, products and offshore development centres.

Dallas, Texas, Us

Rejoined company as a member of the Leadership team, with operational responsibility for the Washington DC office. Originated leads and developed relationships with Fortune 100 clients, and secured $MM commercial contracts across financial services, banking, hospitality, non-profit, federal government, utilities and property management sectors.Built and developed the regional consulting team of twelve and managed multi-office Agile teams of up to 25. Utilised emerging AI and NLP technology and designed and delivered enterprise information management, BI, data science, digital technology and online web-based solutions.

Bethesda, Maryland, Us

Headhunted by newly appointed COO to shape and steer business vision, define technology strategy and roadmap, and lead a team of 40 to transform stagnant digital marketing agency. Addressed below-par account, operations, service delivery and client relationship management, positively change-managed culture and introduced Diversity and Inclusivity agenda.Streamlined business processes, eliminated waste, and increased profitability while building brand awareness and reputation by developing and launching award-winning websites and applications for clients. Designed bleeding-edge A.I. solutions for clients such as Veterans Affairs and LIfeCents. Delivered digital marketing solutions to US Department of Energy, The National Cherry Blossom Festival, Laureate International, National Downs Syndrome Society and the National Trust for Historic Preservation.Migrated company to cloud infrastructure, established data forensics and diversified offerings to provide clients with independent security, cybersecurity and data management solutions.

Dallas, Texas, Us

First Principal-level hire. Led client-facing engagements, provided consulting services, strategies and roadmaps, and architected and project managed digital technology solutions to empower client organisations and drive performance.

Montreal, Quebec, Ca

Taking a single project, I grew the Federal Enterprise Content Management presence by over 700% in three years, to 30 staff supporting 12 projects, whilst maintaining 93% leverage of consulting resources throughout. During this time, I also architected numerous solutions, including the first federal Records Management solution on FileNet P8 and generated business-leading Intellectual Property such as the CGI Methodology for Strategic IM and the CGI Case Management Reference Architecture.

Montreal, Quebec, Ca

In multiple Architect and PM roles, I completed a number of successful engagements throughout Europe and the US. Highlights include: - Delivered a complete multi-million dollar compliance system to support federal regulation and examination procedures with a team of 10 consultants. Due to aggressive federal guidelines, we delivered the project on time and within budget, completing an aggressive 14-week integration of the Oracle Fusion Portal and Collaboration, Kofax Capture and a full-suite RM/BPM implementation on the FileNet P8 Platform. Subsequently, the client contracted for a 5-year Blanket Purchase Agreement covering all associated development and systems integration.- Architecting the NY DEC Web site solution (http://www.dec.ny.gov/) on RedDot XCMS and provided best practice support on Web standards, usability and navigation. In this role, I lead the migration design and transformation of more than 15,000 pages of content and 10,000 site artifacts with 4 resources in less than a year.- Managing a team of 7 creating the five-year strategic plan for an auditing body within the U.S. federal government covering Enterprise Architecture, Business Intelligence, process management, Collaboration and Enterprise Search. Project culminated in a $12 million, three-year financial and enterprise resource plan, as well as a five-year Information Management solution strategy.

- Taking a series of unrelated positions and unmanaged solutions, I created a team of 15 responsible for the holistic strategy, maintenance and consolidation of AMS communications built on a variety of platforms (e.g. Documentum, Domino, SharePoint), as well as the direction of creative services resources for the implementation of the AMS electronic visual identity. Utilizing media, technology, and usability knowledge to support AMS re-branding, the resulting launch won a Silver Quill award. - Architected the solution and managed the implementation team for an MS SharePoint Portal and architected an in-house on-demand media streaming service delivering audio and video content across 12 countries to more than 9,000 users. Not only was the project an internal successful, it was also completed two months early and 20 percent under budget.

Consulting Highlights:- Rating and billing operations manager responsible for the first production implementation of the AMS Tapestry next generation telecom billing software. In this role I expanded the operational footprint to cover 40 HP-UX clustered servers providing 24/7/365 real-time rating and billing services of more than 100 million call records and 1 million bill images per month. As Billing Architect prior to this, I designed and coded a fully run-time configurable database interface capable of processing in excess of 10 million records per day, mapping a fully object-oriented system in C++ to a relational database. For this design, I was awarded a U.S. patent.- As billing architect for the two-phase implementation of the first U.S. AMS Tapestry implementation, I designed the enterprise integration of AMS Tapestry with mainframe rating, Enterprise Content Management, Web-based provisioning, GL and online customer service systems. Delivery responsibilities included the design of a Unix/Oracle-based operational management system for Tapestry, the architecture and management of business continuity processes, Image Management architecture and disaster recovery

Leeds, West Yorkshire, Gb

Recruited, built and led a cross-functional team of 20 with accountability for operational practices, billing, accounts receivable, business continuity and customer management within $20M call centre operation supporting clients such as O2. Designed and developed application and technology solutions that reduced executive complaint handling time to three days from 30+ and administration costs by 10%.

Executive Mba, Entrepreneurship/Entrepreneurial Studies

B.Eng, Fuel And Energy Engineering

Education record