Tammy Andersen Email & Phone Number

Fort Worth, Tx, Us

Dallas/Fort Worth Area

San Jose International Airport, San Jose, Ca

Support General Manager by directing day-to-day operations, advising staff on pertinent merger details and facilitating team building events, enabling General Manager to focus on strategic aspects of merger implementationRecognized an opportunity to increase effectiveness with staff scheduling through efficiency analysis. Reduced labor costs by 9% with strategic scheduling resulting in an annualized cost savings of $71K, as well as increased productivityIdentified, researched and implemented a more efficient payment processing option alleviating $36K annual late fee chargesProvide leadership, guidance and support to a team of 50+ employees with emphasis on attendance and performance issues, within the constraints of union bargaining agreements, that have critical business impact

San Jose, Ca

Played a key role during General Manager's long term absence by managing compliance and adherence to airline policies and safety to staff through regular staff meetings, daily briefings and informal audits Handled all aspects of staff uniform program including ordering, purchasing and invoicing, ensuring uniforms and staff represented the brand professionally at all timesResponsible for communicating all pertinent information and impacts to staff on a regular basis regarding the merger keeping the staff retention at 100% during and after the mergerCoordinated and managed job fairs for up to 100 applicants, as needed, to include marketing, interviewing and final selections

San Jose International Airport

Provided executive support to Station Manager, assisting with written and oral correspondence, quality assurance and customer satisfaction Utilized proprietary system to process payroll data for 60 team members with an accuracy of 99%-100%Introduced to California labor laws, workman's comp and union contractsBudget analysis, audit and process payment of station operational invoices including airline usage fees, contractors and airport vendors

San Jose International Airport, San Jose, Ca

Served as an airport customer service agent guiding passengers through the entire airline travel process, addressing questions and concerns while maintaining a professional and courteous attitudeConsistently recognized by Station Manager with the "Above and Beyond" award for outstanding customer service