Thomas Richards Email & Phone Number

Leeds, England, United Kingdom

Leeds, UK

United Kingdom

• I provided support as an in-house resource, including undertaking research with respect to statutory obligations and processes and provided guidance to clients as well as colleagues on various matters that required the.
• I created and maintained a comprehensive suite of proprietary contractual documents, allowing for flexibility for negotiations which I also facilitated. I saw commercial arrangements and customer projects through from.
• I further developed my communication skills to ensure clarity of party intentions was achieved, presenting and explaining contractual provisions clearly and concisely and providing guidance towards ensuring that what.
• I have, through candour and professional determination, salvaged valuable agreements from the brink of termination while handling disputes.
• My ability to understand a target audience and get inside the minds of customers led me to become directly involved and a direct contributor towards the reshaping of business and service methodologies to improve.
• I also carried out data entry, produced spreadsheets, created minor automated tools in Excel and Java to improve productivity and researched software and hardware systems to provide product advice prior to the.

London, Ontario, Canada

• Abroad after completing my degree, I secured a position in technical support, where, because of my performance, determination and can-do attitude, I was quickly given authorisation and access to tools that most.
• I took ownership of all issues that came to me, including those outside of my scope or when field technicians failed, teaching myself (and sometimes the customer as well) on the go.
• I found new and creative ways to increase productivity and success rates with the tools available to me and shared my strategies with team leaders and colleagues. Some of those tools, while provided by the client.
• I consistently achieved 115%+ on attainment metrics (80% was required) in a competitive environment and I was moved between teams frequently to help raise low average scores therein.
• Team leaders quickly came to rely on me to assist other members of the team, including themselves when unfamiliar problems arose.

Sittingbourne, England, United Kingdom

• I developed a valuable understanding of how to communicate and work with special-needs children and adults, gaining new perspectives, disability awareness and experience in making applications to the Court of Protection.
• I quickly learned to tackle problems and present strong arguments to persevere in obtaining the best support and packages available.
• This role instilled a strong sense of determination and perseverance in me, which persisted beyond the job.
• I dealt with a care case that went before a tribunal judge and got the DWP’s nonsense thrown out.

Bachelor'S Degree In Law, 2:1 (High Second Class)

Activities and Societies: The university provided numerous fantastic opportunities, including guest lectures delivered by supreme court.

Bachelor Of Software Engineering, Computer Software Engineering, First Class Honors With University Merit Award For Outstanding Achievement

Edexcel Btec Level 3 Extended Diploma In I.T (Qcf), Computing, Distinction* Distinction* Distinction (D*D*D)