• Overseeing recruitment, selection and the onboarding process.• Managing a company’s appraisal system and conducting appraisal meetings.• Ensuring that a company’s procedures comply with employment regulations.• Managing and training the HR team.• Monitoring various aspects of an employee’s performance, such as attendance• and sick leave.• Accessing the need for training and then designing and implementing training• programs accordingly.• Handling any disciplinary processes and formal grievances.• Setting and reviewing pay structures and employee perks and benefits.• Excellent communication skills, including the ability to listen and effectively • verbalise ideas.• Strong leadership skills to guide an HR team and support and motivate staff.• A understanding of the key principles of employment law.• The ability to remain calm in stressful situations including during disciplinary • hearings or staff conflicts.• Solid ethics and morals and sound judgement

• Business Development. • Resourcing. • Account Management.• Marketing & Advertising / Social media / Admin.• I have a strong background in Marketing & Advertising understanding Social Media and the power it has if used correctly. In my current role, I fully utilise Facebook, Twitter, Instagram, and LinkedIn to advertise. This includes using paid features to target and widen the audience. I understand how to analyse data, build campaigns, and stay ahead of current trends.• I have built trust and great relationships with the clients I work with and this has opened other opportunities to grow within the business. • Attending client visits to ascertain the needs of the business. Regularly checking in with clients to make sure I am fully facilitating the needs of the business.• I am experienced in using job boards likes CV Library, Reed, Total Jobs, and others.• I have a good understanding of GDPR, making sure documentation, Rights to Work, and also submitting DBS checks if needed.• Assisting payroll assuring the Finance department has completed and authorised Timesheets from the clients, along with any holiday entitlement that might be requested.• Creating job specs and job specifications. • Inputting and updating information using the CRM System.

• Responsible for cold calling businesses to buy advertising. • B2B Sales. • Account management. • Customer service after the sale is complete to enhance business reputation. • Taking calls incoming calls and making outbound calls to local businesses. • Booking sales through Gemstone and Futureproof (CRM System).• Good understanding of digital, print, and social media advertising.• Good knowledge of outlook, good understanding of Google Analytics.• Good marketing skills with a very good understanding of how to use the internet including social media – Facebook, Twitter, Instagram, etc.• Responsible for artwork design, with a very keen eye for advertising, maximising the response for businesses.• Took part in local events and seminars, this included face to face selling business to business.

• Responsible for cold calling businesses to attend events nationwide. • Managing a sales team of 8.• B2B & B2C Sales.• Customer service after the sale is complete to enhance business reputation. • Taking calls incoming calls and making outbound calls to local businesses. • Booking exhibition stands – building a very good supplier connection over the years.• Face to face sales through attending competitor exhibitions and meetings.• Advertising events in local newspapers, magazines, and digital websites.• Setting up ticket and marketing campaigns with Wowcher, Living social, & Groupon.• Answering Email enquiries.• Answering Live chat. • I worked on four show sectors which included, Weddings, Home & Technology, Christmas, and Fashion Show Exhibitions. • Good knowledge of Mailchimp and campaign creating to generate new business sales and revenue, good understanding of Google Analytics.• Good marketing skills with a very good understanding of how to use the internet. including social media – Facebook, Twitter, Instagram, to enhance business revenue, with a clear focus on market trends both national and local, etc.

• Responsible for cold calling businesses to attend events nationwide. • B2B & B2C Sales.• Field sales - meeting with business owners to sell sponsorship and exhibition space.• Customer service after the sale is complete to enhance business reputation. • Taking calls incoming calls and making outbound calls to local businesses. • Booking exhibition stands – building a very good supplier connection over the years.• Face to face sales through attending local competitor exhibitions.• Advertising events in local newspapers, magazines, and digital websites.• Setting up ticket and marketing campaigns with Wowcher, Living social, & Groupon.• Answering Email enquiries.• Good knowledge of Mailchimp and campaign creating to generate new business sales and revenue, good understanding of Google Analytics.• Good marketing skills with a very good understanding of how to use the internet including social media – Facebook, Twitter, Instagram, to enhance business revenue, with a clear focus on market trends both national and local, etc.• Expertise in social platforms with demonstrable knowledge of how to maximise these channels for customer growth.• Responsible for show entertainment, this included selling exhibition space within the entertainment sector, selling partnership deals in exchange for show entrainment.

• Answering high volume inbound calls, call centre role, B2C.• Customer service.• Taking calls.• Booking jobs. • Update worksheets with changes and statuses of each customer job.• Keeping wage sheets updated. • Staffing / recruitment. • Answering Email enquirers.• Answering Live chat.• Other adhoc admin tasks.• Negotiate affordable payment plans with customers.• To comply with regulatory and company policies at all times.• Be persuasive, persistent and self-motivated.• Handle each call in the correct manner and have the ability to relate to people from a variety of backgrounds.• Use negotiation and persuasion skills to gain customer commitment.• Taking ownership of queries and complaints, avoiding the need to escalate to a manager.• Delegating jobs to engineers, keeping good time management and keeping customers up to date on delays.• Updating system records accordingly ensuring data is accurate and factual.• An ability to deal professionally, calmly and tactfully with customers and maintain strict confidentiality at all times.• Good working knowledge of Microsoft Office applications.• Ability to multi-task and work on my own initiative in a busy environment.• To comply with industry regulations *Gas Safe.

• Sales Assistant. • Customer services. • As a Sales Consultant, I ensured that every customer that visits the store had exceptional experience and that I maximised all opportunities to sell and upsell where possible. • Store cards.• Trainee instore Visual Merchandising position. • Product knowledge.• Till sales, including processing sale orders and gift cards.

Visual Merchandising Manager• Covered the South-East region when I became a field based Visual Merchandiser. I was responsible for stores and concessions.• Developing working relationships with store managers to have a clear understanding of their VM needs.• Creating VM tools and guidelines, using digital manuals that could be printed off and followed by each store.• Creating project proposal documents including allocation of time and costs.• Design, develop and implement projects along with the Senior VM Manager, Account Manager and suppliers, from concept to completion.• Manage practical VM implementation on a project by project basis.• Design, develop and facilitate VM workshops as and when requested.• Support projects on a needs basis as guided by the Senior VM Manager.• Working in head office and attending senior level meetings. • Proficiency with computer software including In Design/Photoshop/Illustrator/PowerPoint.• Strong VM knowledge, practical implementation skills and strategic planning knowledge.• Strong planning, organisation with a creative flair - and ability to produce concepts working within a budget through to execution.

Deputy Sore Manager• Running the shop alongside the store manager.• Identify and harness new retail opportunities.• Lead, engage and develop a talented and knowledgeable team of over 20 members of staff.• Establish a culture of high-performance that focus on both fiscal and behavioural KPIs.• Leading teams to strong commercial results by setting targets and relay targets to the team as well and monitor performance.• motivating and inspiring my sales team through coaching and development to achieve their KPIs.• Established coaching and development skills.• Setting and carrying out long-term plans.• Create and manage a relaxed, welcoming, customer-focussed environment.• Driving sales with success in a one-to-one selling environment with a high level of customer engagement and after care.• Collaborate with Regional Managers to create long-term succession strategies.• Cashing up.• Opening and closing.

• Customer service.• Merchandising.• Due to my length of time in the business I was often left in charge of shop floor and helped with management level duties.

• Technology Product knowledge. • Software Knowledge. • Customer service. • Using Till systems to process sales, refunds, gift cards, etc.Strong communication skills to be able to sell Technology and software.