I am Chief of Staff for an organization who's energy and effort are on the Software Development Life Cycle in concert with our engineering partners in ITaaS. Our focus is on accelerating the velocity of BRIM based offers and capabilities, enable better visibility and roadmap planning, and smooth overall testing efforts.• Responsible for driving organization RoB cadence, included E2E communication, culture plan, weekly LTP business roll-ups, bi-weekly all-team meetings, monthly headliners for internal stakeholders and quarterly ops reviews.  • Participate as a valued LT member and offer business perspectives relevant to key strategic decisions.  Maximize the effectiveness of the VP by helping balance priorities, communicate effectively, participate in the most relevant meetings, and connect with the team members. • Own the Management of Change (MoC) process for our organization.• Work with the VP to drive the team including fostering executive relationships, planning, and coordinating ecosystem communications like internal SharePoint, listening series, events, and roundtables. • In partnership with the LT, shape and drive the people agenda and lead team health initiatives, particularly focused on developing increased inclusion, and belonging. PoC for HPE VoW Voice of Workforce initiative and for our organization’s Business Continuity Plan. • Co-chair a women career advance board that enables women’s progression through development, mentoring, and providing ELT industry best practices on female pipeline conversion, succession planning, talent reviews and promotion practices to support equal opportunities and advancement.

Developed, conducted and implemented a Business Continuity Management plan to minimize business disruption for Richards Rodriguez & Skeith LLP.

I supported the Microsoft Advertising Sales (MSA) team by owning the global sales motions across relationship management tools and processes, inclusive of leading workforce through change management of MSA’s initial Dynamics 365 CRM system. I strategically worked with multiple global stakeholder organizations to ensure all operational excellence considerations are adequately identified, documented, and successfully mitigated. This work is critical to the growth of Microsoft’s $4B advertising business.• Led operationalizing new features and process to ensure operational excellence within the sales team by developing and managing direct relationships with key stakeholders and SMEs to ensure solutions are aligned with their goals and priorities. Prepared and supported MSA employees, established necessary steps for change, and monitoring pre- and post-change activities to ensure successful CRM implementation.• Leveraged the existing Change Agent Network who evangelize in market.• Co-led working sessions with stakeholders to facilitate change across the organization.• Communicated strategy and content aligned with leadership and strategy, including emails and collateral.• Drove the Change Agent Network as related to upcoming releases and process changes.• Identified, understood, negotiated, and documented scenarios and requirements with various groups.• Documented dependencies across workstreams/risks and created an action tracker for all issues/actions.

I led a high performing teams of up to 15 members in strategically drive the product business units, social impact, and Woman in Technology tracks. Responsible of thirty virtual events that had ~45K attendees. This included developing, communicating, and implementing the strategies, objectives, KPIs and progress to all needed stakeholders globally.• I collaborated and engaging with cross-functional global teams, regional stakeholders, outside agencies and executives to ensure all aspects of the events were achieved in consistent manner.• I ensured global stakeholders were in alignment across all levels of the organization that increased pipeline ~ 450K.• I helped shape program GtM strategy & vision. Established shared goals, KPIs & worked with cross-functional partners across the organization on strategies for executing, measuring progress, and sharing results.• I spearheaded collaboration and outcomes across global, multi-functional teams including product management, R&D, sales, and executive leadership. Developed strong channels of communications to both internal and external forum stakeholders.

I strategically planned, developed, and ensured flawless execution for the 84 Dell Technologies Forums globally that brought ~ 70K attendees. I worked remotely with global event team, regional stakeholders, outside agencies and executives to ensure all aspects of the events were achieved in a consistent manner. Some facets included session content, content train the trainer videos, hero products on-site at all forums, product overview quick start guide and prepping keynote speakers. Produced ~$2B+ in pipeline. Enabled a lead-to-cash experience.• I created, implemented, transformed & executed innovative GtM solutions using my business acumen, communication skills with cross-functional stakeholders and industry expertise while also leveraging and amplifying existing programming in place across the company. Developed and executed hero product kits program with global stakeholders to ensure the highest quality, consistent customer experience. Managed $650K budget for this program. • I collected & analyzed data information, identify root causes for change, made decisions and recommendations on critical strategic issues for future forums. • I built & managed the business unit’s governance throughout the lifecycle of product implementation using program charter, project plan, status reports, go/no go standards, and change management functions.

Completed business analysis, focus groups, and survey results to develop, implement and successfully execute the global client solutions business sales training roadmap. Collaborated with the global learning and development team to ensure these solutions integrated with their overall global certification plan. Worked with sales leaders, subject matter experts and client technologists to record level 1 and 2 trainings videos.• Developed, coordinated, implemented, and successfully executed the client solutions group specialist field readiness seminar globally. Recruited facilitators, SMEs and made certain all client solutions group specialist sales were engaged. • Managed team to ensure all were executed to training roadmap including reporting and KPIs.• Managed on-going feedback globally with the client solutions sales teams by driving improvement through 1x1s with sales leadership, focus groups and workshops.• Identified key gaps throughout client solutions sales in global engagement, content, and communication; then develop a suggested plan to ensure global marketing is consistently supporting the client solutions sales business unit.

Chief of Staff and Business Sales Training for Sr VP NA Sales.• Completed business analysis, focus group, and analysis survey results to develop a sales training roadmap. Worked with business leads, subject matter experts and national client technologist to record level 1/ 2 training videos. Collaborated with Global Corporate Training to ensure these solutions integrated with their overall global plan and internal certification. Managed training coordinator and video developer.• Developed, implemented and successful executed the North America sale summit and field readiness seminar. This included ensuring training sessions were relevant, interactive, and meaningful, recruiting highest quality facilitators, SMEs for North and Latin America.• Owned ensuring seamless communication for numerous touchpoints with the Sales Sr VP. i.e., weekly, quarterly, and annual staff meetings; all-hands, and leadership off-sites.

• Created, recruited and managed the North America Software & Peripherals (NA S&P) Sales operations team of 12 which included training, business intelligence, communications and vendor funding team members that supported a lead-to-cash experience. • Supported my sales stakeholders by giving them accurate sales data, best training certification program for their sales force, strongest spiffs to incent their teams while in constant communication. • Collaborated with my peers globally to ensure we shared best practices and provided timely feedback to our stakeholders.

• Lead and managed the quality and training team of 12 employees. This team supported numerous call-center globally.• Designed, implemented, launched, branded and analyzed a VOC Listening Program that led to improvements in policies and processes at director-level and above. Assessed, managed, resolved and escalated Customer issues from this Customer Listening program. C-level support to ensure needed changes were addressed and implemented on an executive level. This program had a direct impacted that improved NPS scoring.• Launched and managed the design of two new hire curriculums for customer service which improved agent knowledge, reduced initial call handle time by 23%, reduced 15-week agent ramp time by two weeks, and standardized content across sites while maintaining call quality and resolution. Curriculum leveraged solid instructional design principals and included soft skills, role-plays, activities, games and interactive simulations to reinforce learning.• Established a mentoring program for our international supervisors and team leads.• Core member of a cross-functional team that reduced call handling by 20% and improved the customer experience by 22% in numerous global call centers.• Launched and developed the new hire curriculum for Enterprise non-call center employees which improved employee's knowledge, resulting in decreased ramp up time by two weeks, and standardized content across sites while maintaining quality and resolution. Curriculum leveraged solid instructional design principals including case studies and role-play activities.• Dell Financial Services is a $5B+ global financial services company that provides the financing for all products and services sold by Dell.

• Managed the development of training curriculums for Small Business Sales. Provided leadership, strategic change management and global direction for changes to Dell and Dell Financial Services training programs such as New Hire, Post New Hire and on-going review and development training using on-line software.• Responsible for the day to day operation and relationship ensuring consistency throughout all sales sites. • Assessed learning and development needs and built programs to address priorities identified for Dell and Dell Financial Services. • Introduced an agent new hire training certification program for Small Business Coaches which sustained gains in reduced ramp time from six to four weeks. • Created an on-line developed a core training team for transactional business responsible for implementing the Dell New Hire sessions. • Continuality evaluated programs; monitor, amend and revise training programs to adapt to changes in the business. • Developed strong relationships with Dell Learning to implement best practices such as online modules including a test for learning that could be implemented for Dell and Dell Financial Services.• Coordinated and administered proactive Financial Awareness training for Dell managers, representatives and Dell Financial Services Coaches. • Successfully developed, designed and implemented the annual Small Business Sales Event for all Sales sites.• Coordinated and administered quarterly best practice sharing meeting for the Dell Sales teams.

• Partnered with senior leaders to establish training objectives and assignments. Involved in developing, modifying and executing programs to support immediate and company-wide objectives. Drive business strategy and initiatives through learning deliverables. Met regularly with senior leadership to determine business strategy and priorities.• Manage the Corporate and End of Lease training team that developed, launched and managed the management training program for current/new people managers and high potentials. • Managed and implemented Learning and Development roadmap based on input from executive leadership. • Led manager/executive focus groups on winning culture which resulted in three distinct goals.• Re-designed and implemented Dell's leadership development strategy, Leadership Imperative for Dell Financial Services. Re-tooled the program for individual contributors to "Leadership Imperative for All".• Developed and launched the "Grow You, Grow DFS" campaign with HR Corporate Communications.• Developed and implemented company-wide online review and assessment for Competency Awareness.• Re-tooled and evolved the Dell Financial Services Leadership Imperative program with successful roll-out of two additional programs; "Developing Champions" and "Be A Champion: Developing You". • Re-designed and developed HR web site with focus on both Learning and Development leadership and employee sites.• Ownership of the development and maintenance for the Dell Financial Services training calendar.• Negotiated and coordinated with vendors for training materials.• Participated key member of Dell's Corporate Mentor program. • Developed and launched a Competency Awareness Program for Managers to educate their team regarding competencies. Created a campaign with posters, train-the-trainer guides for managers and workbooks for employees.

• Developed training programs for Dell Financial Services and acted as the liaison on corporate training needs.• Designed, developed, administered and implemented company-wide new hire training.• Coordinated and administered proactive and vitality training for employees and management.• Developed and launched "Buddy" program to assist Dell Financial Services employees in owning their own careers.• Developed and managed HR intranet site.

• Responsible for the acquisition and development of new accounts and strengthening existing customer relationships in four provinces. • Awarded Top Sales Manager in Canada.• Responsible for Atlantic Canada ensuring all vendors were successful in using our on-line financial software, PowerLease and PowerLoan. Vendors included Yamaha, Future Shop, Wacky Wheatleys and independent computer stores.• Lead-to-cash experience where I developed training guides for vendors.