Service Industry Optimization ConsultantUsing my experience in customer service, sales, business ownership and management I provide new and established small businesses with the tools they need to be successful.My consultation come with only one price - Pay It ForwardI work with companies on the provision that they sponsor at least one fund raising event per year for the benefit of their choosing.I also provide, at cost, marketing materials and web design.

Responsible for all aspects of the business including ordering, web design, shipping and marketing of 5 toe socks.

Provided support for the training team, managers and supervisors by scheduling training and keeping up to date compliance records for 500+ associates.-Member of the TSG Shelton Communications Committee-Revamped the generation of daily reporting via Excel programming. changing a 2 hours process into 15 minutes.-Generated a more efficient system for scheduling and tracking associates needing training.-Developed a scheduling system via Excel using VBA and advanced formulas that allowed supervisors to schedule monthly appointments with their reps while keeping customer impact to a minimum.-Responsible for analyzing and reporting on business trends to call center VP, directors and management.-Maintained rep schedules using eWFM, RTA, Agent Administrtor-Familiar with the Aspect phone system.

Dreamchasers, LLC was founded to provide services to consumers and businesses looking to grow.-Established connections for consumers and businesses.-Consulting for established or new businesses including marketing, web design, and financial planning.-Event planning and coordination for motivational speakers.

Interior and exterior home painting

Responsible for hiring, scheduling, and training new and existing staff.

Responsible for for ordering and merchandising in a high volume store as Department Manager and worked as the lead staff trainer as Sales Force Manager. -Educated associates in merchandise and sales presentation so they would feel confident providing solutions that would best benefit our customers.-Analyzed sales trends, product movement, and customer demographics to determine which products should be emphasized to increase sales.

I worked with Williams-Sonoma, Inc. for close to 4 years in many positions within the company and in two divisions. Williams-Sonoma Retail Division and Pottery Barn Kids Retail Division.I travelled store to store to assist in store openings, management and staff training, general assistance in managing the stores and have held many titles withing the organization.-Various roles including Store Manager, Assistant Manager and Stock Manager within the Williams Sonoma and Pottery Barn Kids divisions. Responsible for achieving annual and quarterly sales goals, visual presentation of merchandise, budgeting/payroll planning and scheduling as well as various human resources roles.-Increased year-to-year comparative sales by 25% and consistently achieved sales goals in each of the four stores I managed.-Developed training programs in stores geared towards strengthening associate product knowledge and confidence. Many concepts from my programs were rolled out nationally.-Created an exciting and rewarding environment through the establishment of incentive programs to boost morale.Williams-Sonoma, Inc. is a wonderful company and one I am proud to have been a part of.

As one of the first managers for the Apple Retail division I was responsible for the visual presentation of product throughout the store and was the Theater/Presentation/Education manager.-Developed, with the national theater/training manager, scripting, presentations and classes for the stores that ere aimed at promoting Apple products and educating our customers and associates. These programs were rolled out to all stores.-Trained and developed a staff with little to no previous retail or sales experience in proper customer interaction and sales techniques.

Responsible for achieving annual and quarterly sales goals, visual presentation of merchandise, budgeting/payroll planning and scheduling as well as various human resources roles.I travelled store to store to assist in store openings, management and staff training, and general assistance.Created an exciting and rewarding environment through the establishment of incentive programs to boost morale.

Responsible for the visual presentation of the Men’s department as well processing new hire paperwork and staff training.

In addition to managing the Museum and training staff I was the Lead Buyer for the store.While there I increased store sales by 30% through proper purchasing and merchandising.

Worked in various positions in the restaurant including training of new staff