Strategic Growth:Designs digital advertising strategies for revenue growth, leveraging market trends & opportunities.Builds lasting client relationships, addressing needs & ensuring top-notch satisfaction.Lead Generation:Identifies leads through networking, events, research & referrals. Qualify leads for potential.Market Insight:Conducts market research to target industries & refine offerings. Stay ahead in the competitive landscape.Pipeline Management:Skillfully manages CRM, track leads & provide accurate sales forecasts.Market Intelligence:Stays updated on trends, competitors & shifts. Shape strategies accordingly.Continuous Learning:Stays current with sales techniques & industry practices for ongoing success.

Offshore set up through Emapta Philippines.

Lease and Reservation Officer of Live Love Hawaii Realty (offshore set up through Emapta)

- Handles the mid to upscale brand of Ayala Land which is ALVEO (Alveo Land Corp).

My functions:* Collaborates with clients with autoloan accounts which are in delinquency status from 3 to 59 days.* Determines the reason or reasons for delinquency through listening and acknowledging our clients' challenges and works with them to come up with the most appropriate and win-win solution or solutions that may help them make the account up to date and mitigate future delinquency.*Conducts thorough analysis to determine if an autoloan account is eligible for a deferment or extension - a program that we provide to our clients to help them catch up on their autoloan monthly obligations. *Assists other Chase Specialists from other line of businesses such as Chase Auto Finance Customer Service, our bankers' support line, and Chase Online Banking with queries regarding delinquent Autoloan accounts.*Works with external insurance specialists and dealership agents in terms of insurance claims, requests for copies of autoloan titles, contracts, or letter of guarantees.

* Managed a portfolio of clients which cannot be contacted by Collections Department.* Effectively processed skiptracing activities via phone, online, and other skiptracing tools such as 411.com, Innovis, and LexisNexis® Collection Solutions* Followed phone flagging strictly as a compliance to the US Telephone Consumer Protection Act.

As a Specialist Level 1 in Outbound Collections, managed past due accounts which are normally in 3 to 29 days of delinquency. *Collaborated with customers to determine reason/s for delinquency, helped them come up with efficient payment arrangements - worked along with clients to come up ways on how they can meet their obligations and advised them as to possible consequences of not meeting their monthly auto loan obligations. *Collaborated with customers via phone, assessed the individual circumstances to come up with the most appropriate course of action to help the clients.

* Pioneered the offshore operations in Manila for the Massachusetts' based e-commerce CSN Stores now known as Wayfair. * Worked with counterparts in Boston daily in terms of product and knowledge updates, sales skills uptraining, and coming up with strategies to improve our processes and CSAT (customer satisfaction). While collaborated with my direct bosses in India with regard to our call center's updates, streamlining of processes, and future expansion plans. * Collaborated and worked with customer service representatives in terms of meeting the operation's metrics and standards through continuous call monitoring, real time feedback, and coming up with techniques and spiels to help my reps lower down their AHT while increasing their sales and call quality.* Motivated the customer service representatives in my team to lower down attrition rate.* Handled and led classes for new hires. Handled and led up-skill training for current customer service representatives. Created inhouse training kits, contents, and lessons.* Worked with the entire team (customer service reps and leadership team) to asses the effectiveness of delivered training programs. Determined what other up-skill training needed, designed and created the content to be used, and would oversee the training if classes were headed by other supervisors.

*Worked with clients (mid to high-end target market) locally and abroad.*Actively promoted and marketed real estate projects of Robinsons Land Corporation through traditional and online marketing. Traditional marketing included representing the company in sponsored booths, events, and roadshows. Online marketing included blogging, posting ads online, scouting for clients via online forums, and email blasts. *Facilitated end to end sales processes - from prospecting to closing of the sales and after sales support (requirements of the real estate investors, documentations, and even assisting the clients during unit deliveries).

*Worked for a global online travel agency. *Collaborated with our clients in designing packages for their vacations complete with flights and accommodations. Increased Expedia.com's sales through consistently recommending other services such as reservations for added attractions and activities.*Assisted online consumers in terms of booking their flights, hotels, and cars reservations through our online platform which is Expedia.com.* Provided world class customer support through voice and email touchpoints.

*Awarded as one of the Top Marketing Managers for the year several times. *Assisted junior sales associates or frontline agents through providing them project updates. *Worked with customers (mid-scale market) to help them decide on which house and lot properties would meet their requirements through providing them options. Ensured smooth sales processes and transactions through coordinating with the buyers closely.*After leaving the fulltime post still continued working as a freelance sales associate bringing in sales and clients.