Tim B. Email & Phone Number

Lubbock, Texas, United States

Lubbock, Texas, United States

Continuing previous responsibilities while also taking on responsibilities with the leadership team.

Transforming the ways which we support the company. Deploying ITSM principals for all services which support our money-making employees.

Continuing work in security and compliance as manager of newly split department.

I've been the company's security & compliance officer since my office was acquired in 2018. Developing an eventual support services group to cover all those things others expect to just work to be able to do their job.Actively creating, updating, and managing:• risk management and assessment• inventory control• asset management• physical security• information security• security education program• compliance frameworks (PCI, HITRUST< etc.)As well, I continue in the role of systems analyst and network administration.• Actively design, map, and implement any new network additions or changes• Day-to-day administration of my immediate office and central network

Security Consultant

Brewster, Ks, Us

• Develop and implement a specific project management program across the company.• Recruit and develop professional services staff.• Develop a program of offerings for the professional services staff that the business development team can successfully sell.• Participate in other discussions and development for the operations group in all facets of the business.• Provide inside sales support for the business development team for work and services not part of core communications utility business.• Maintain secrecy of customer data in compliance with HIPAA regulations.

Ganado, Tx, Us

• Spearhead and deploy technologies in to the network to increase efficiency in operations.• Expanded presence of 10 Gig internal network, in preparation for future 10 Gig uplink.• Led the implementation of a 3rd party help desk service and ACS/TR-069 technology, allowing streamlining of installation and support processes and also reducing truck rolls for troubles.• Testing and deploying of different CPE technology with higher power wireless signal, increasing overall customer satisfaction and allowing the claim of best in-home wi-fi in the area.• Sell and install solutions for area business customers to improve their internal networks.• Managing upstream and downstream routing, as well as any security threats to the network.• Maintain secrecy of customer data in compliance with HIPAA regulations.

• Expanded the company’s presence as a MSP in the local market. Department revenue due to this has risen 10%, and is expected to raise another 30% in the next two years. Specialties: Remote Monitoring & Management, Administration of VoIP (Cisco UCM & CudaTel), Preventative & Break/Fix Maintenance, Network Optimization• Directed the switch of our help desk provider to a new company. Interfaced with the new provider to teach them not only about our ISP systems, but the IPTV and phone offerings and what we wanted them to accomplish as our level one support. As a result of a successful changeover, level one ticket resolution has gone up 30%, and our truck-rolls have gone down 50%.• Worked with customer housed in a multi-building campus to oversee a replacement of their entire network. Fiber feed between buildings, Sonicwall firewall and wireless network, and the installation of a CudaTel VoIP system to replace an outdated Nortel key system.• Developed and created the network space for TMCI (subsidiary) at a major colocation provider ahead of the completion of a transport network. Also negotiated a new bandwidth provider to interconnect with at this PoP to give SCATUI a 75% bigger pipeline at an 87% cost savings.• Managed a wide and diverse network, assessing and acting on security issues both virtual and physical.• Maintain secrecy of customer data in compliance with HIPAA regulations.

• Applied previous background in journalism to help launch and sponsor a school newspaper.• Activity development for student morale boost, including a student/faculty basketball game.• Regularly volunteered as a sponsor on trips with both the junior high and high school band programs.

• Worked as the lead for implementation of the TR-69 based system, ClearAccess. The remote management of CPE devices for rural members helped decrease truck rolls by 30% in the first year. Managed the inventory of the new modems. Also worked with ClearAccess to beta test their 2nd generation system before wide deployment to their customers.• Maintain secrecy of customer data in compliance with HIPAA regulations.

Greenbelt, Maryland, Us

• Created new logo for the company that has now proliferated to wide use in all the company’s marketing materials.• Assisted in the marketing development of new products being created by the company specifically for their clientele.

Savannah, Ga, Us

• Produced the annual severe weather season special. Also wrote, edited, and contributed to the show. Coordinated and attended on-location shots with weather department on-air talent. Approved scripts, graphics, reporter packages, and other material. Directed the look and feel of the special within set guidelines for station appearance.

• Directed one newscast each evening, and ran audio for the rest. Filled in when the main technical director was gone. Helped train others on different aspects of production. Trained news producers on Chyron operation after downsizing resulted in position cutbacks for the production department. A highlight was 2 straight weeks, during the technical director’s vacation, where severe weather coverage was necessary every single day. Spent about 12 hours each day at the station ensuring that the chief meteorologist was able to get on the air when necessary to keep the viewing public informed on the danger.

• Working alongside veteran anchors, morphed the morning show from two disjointed broadcasts between each station to being a news and lifestyles broadcast with continuity across both stations. Drove creation and development of new segments to add to the various existing content. Able to track viewer loyalty, including spikes in business for certain businesses involved in regular segments.

Switched programming, commercials, and kept accurate logs as per FCC guidelines.

Lubbock, Tx, Us

Switched programming, commercials, and kept accurate logs as per FCC guidelines.

Tx, Us

• Made cold calls to local businesses to sell advertisements.• Designed advertisements and obtained customer approval before running them in each edition.• Kept track of accounting for all money intake in regards to advertisement sales.

Master Of Science (M.S.), Information Management

Post-Bac Program, Teaching Certification

Bachelor Of Science, Organizational Management