Thomas Bumgardner Email & Phone Number

Lacombe, La, Us

Your Customers are comparing your organization to the best customer experience they've ever had--every time. ZenBros helps you to create quality, lasting Customer Experiences.

CRM & Support Ticket implementation and optimization services, holding authorized partnerships with both Zoho & Zendesk

As Director of Operations for Rent to Credit, I assumed the roles & responsibilities for product management, customer support, standard day-to-day operational management, while also offering my experienced opinion regarding management of Brand image.Product Management - Introduced SCRUM methodologies, utilizing JIRA, allowing the creation and implementation of an organized developmental timeline.Customer Relations Management - Generation of the RTC Support system from the ground up, utilizing Zendesk, Infusionsoft and numerous supporting integrations. Direct oversight of support staff as well as the initial generation & maintenance of internal policies & procedures (Privacy, TOS, Data, Network, Domain, Social Media, SLAs & KPIs)

As an Operations Manager for Global Staffing Solutions, I was responsible for nearly all day-to-day operations for my assigned clients (Interviewing, training, scheduling/staffing, and on-site operations). Global is the largest temp staffing company in the New Orleans area.Clients included: New Orleans SuperdomeNew Orleans Convention CenterNew Orleans FairgroundsLSU Tiger StadiumBRG Disaster Relief

Raleigh, Nc, Us

Reykjavik, Na, Is

Customer facing responsibilities:• Initial-stage customer support beginning in Pre-beta for the now AAA title, DUST 514, as it transitioned into closed and open beta production states• Management of a live-support channel for pre-beta and closed-beta participants, allowing high priority issues to be identified by the participants and directed to the relevant teams.• Resolve customer inquiries related to advanced use of game clients• General and Advanced troubleshooting• Game Play mechanics, content and miscellaneous other systems• User interfaces, Controls and Menus• Connection and Patching issues• High-Priority issues with real life consequences• Face-to-face interaction at player gatherings, representing the company as a whole and ensuring that every player met feels appreciated.

Reykjavik, Na, Is

Internal responsibilities:• Operation of Proprietary Customer Support interfaces• Manage incoming communications, both internal and external, digest the information and then translating it into something utilizable by marketing and development teams, either through Support Ticket, Email or Live Support venues• Held initial primary support role for the initial customer support role in a closed-beta AAA title• Monitor and ensure the status of service-health across multiple servers and games• Working directly with the Development teams troubleshooting the initial issues of a pre-beta throughout the transition into full release• Shuffle prioritization of project responsibilities in order to provide internal and external support of a gaming product in both pre-production and post-production states• Billing Support• Working directly with the Marketing department for travelling live media demonstrations to include Technical setup and operation of hardware utilized in marketing events,Managing and Choreographing “Live Acting” scripts to be used within a game environment for media demonstration purposes,Assisting members of the marketing team understand game mechanics at an advanced gameplay level.• Working directly with the Marketing and Public Relations departments for in-house staffed media demonstration events being presented in remote locations across the globe, to include managing and operating a staffing schedule across 3 countries, covering a 16-hour time zone differential, Choreograph and direct staff globally through a live demonstration in order to achieve the maximum effect of authentic game play

Kansas City, Missouri, Us

Assemble, install, and repair boilers, vats and other large vessels.