Thomas Burnham Email & Phone Number

Mountain View, Ca, Us

Mountain View, Ca, Us

San Antonio, Texas, Us

Singapore, Sg

Design and create project scopes for data center installations and corporate infrastructures. Assists field teams with installation and project management. Work with NOC teams to provide Tier III support. Reports directly to CTO. Design Enterprise level VMWare infrastructure systems for clients and our sister company RASSOnline. Manage virtual infrastructure and troubleshoot systems. Software development and design of C++, SQL, *nix shell and Windows scripting languages used in automation and management of client and internal servers. Designed, tested and implemented standardized group policies and AUPs for HIPPA certified networks, and harden existing networks with past knowledge gained from PCI compliance audits and certification. I work directly with vendors and C-Level executives on contract and project negotiations following through to ensure the highest level of customer satisfaction. Lead the development of a *nix based thin client designed around open platforms and licenses for deployment to customer sites in place of low-mid grade machines. Network management of SonicWall, HP ProCurve, Netgear and Cisco equipment. Extensive experience with SonicWall GMS, and Solarwinds management tools, Kaseya network management and Cisco ASDM as well as Commandline driven environments. Designed a VMWare ESXi BUDR (Backup and disaster recovery) system for on-site and remote emergency virtualization of servers and mission critical workstations.

Interact directly with client at stage 1 of sales funnel gathering technical and procedural information on client’s business and needs assessments. Design server, workstation and network infrastructure to fit client needs, generate Scope of Work for field engineers, quote products and ensure procurement availability.

Manage and maintain SCO Unix and Windows Server 2008 POS servers at 320 stores nation wide. Also develop and maintain internal SQL databases which collect information from remote sites, maintain data connectivity and work with LECs and service providers to ensure stores stay functional.

Jeffersonville, In, Us

Responsible for Data and Telephony systems operation of a 500 seat call center. Involved from construction of the Hot Springs Ar and Monroe La Boost Mobile support centers, operation of several In-bound support lines of business, a Out-bound predictive dialer, and data analytics. I have been to Aspect Communications labs in Nashville TN for systems training with Aspect Enterprise ACD system including planning and implementation of Call Control Tables, installation of PRIs/NFAS, MUX support and real time reporting/troubleshooting. I designed the AD Group Policies employed on the Agent and Management PCs, led the implementation of Windows Deployment Services throughout the corporation, management of user profiles and Help Desk work-order system. Supervised local and remote staff while participating in daily Call Center Operations as a member of Senior Management, and remotely supervised two other call centers starting in November 2008. My department also played a significant role in making the Hot Springs center PCI compliant for Credit Card transactions. Also tested and implemented a full-disk encryption solution corporate wide for company laptops and mobile devices in 2008.Three years running Performance Reviews show excellent service to internal and external customers, along with the only department in the call center to experience zero turn-over over the course of three years as department head.

Cheyenne, Wy, Us

Onsite computer support serving the Garland County Area. Services include Website design (HTML/XML/PHP/Java), installation of custom workstations and servers, Network Administration (802.3 Ethernet, 802.5 Token Ring "Maintenance", 802.11x Wireless) and implementation, security evaluation, general maintenance, in addition to VOIP systems in various businesses in the area. In my time as owner of this company I have had the privilege of working for not only the largest companies in the Hot Springs and Malvern Area, but also several State officials, and have been contracted by companies such as AT&T, Merrill Lynch, and Hewlett Packard. I have listed several of my clients whom wish to vouch for my work, knowledge and abilities at the bottom of this résumé.

IT Network security evaluation, hardware installation and troubleshooting. I also maintained network assets and provided support to end-users. I was presented with Employee of the Month 5 times, won "Rookie of the Year" and was presented with a special "Jack of all Trades" trophy for demonstrating skills in many different departments, including Audio, PBX, and computers. I also taught classes on Microsoft Excel, Word, Outlook and General Computer Maintenance for employees.

Designed www.instantracing.com for RaceTech, LLC in late 2002. I have original site design available for review.

Lead developer for the Aurora IRCD project created for the Slashnet IRC network.

Assistant Systems Administrator. Responsible for the maintenance of two Sun Microsystems servers running Solaris 2.5.