Lead and support a team of service technicians.Maintain weekly communication with company leadership, client base, and service technicians.Provide on-call support to technicians as neededBackup other District Managers as neededSet performance standards and conduct annual reviews.Organizing and administering on-going training and development for team in support of safety, skills development, and professional growth.Work with HR on staffing needs and the interviewing and hiring process.Document team performance and address any issues through corrective action in accordance with company policy.Oversee service technicians operations to include recruitment, training, turnover, contract initiation and performance standards, budgeting compliance, contracts and equipment.Create and maintain reports for inventory, employee/contractor status, payroll and service complaints.Monitor company vehicle fleet conditions within your team, including maintenance schedules.Organize district logistics: set up new communities and securing warehouse/ storage sites as needed.Visit properties on a regular basis within respective territories to ensure adherence to service standards.Create and maintain cooperative working relationships with clients. Perform weekly site visits to each property in your portfolio.Perform audits for resident and collector compliance and address all issues as needed.Attend client meetings and other PR Events, including trade shows and industry functions.Adhere to and enforce company policies and procedures.

Assist with all dispatching duties, including but not limited to the daily interaction with customers and drivers, adding, filling, and completing orders and assignments, all with a high level of professionalism and expeditionBuild solid working relationships with customers and drivers by consistently providing Proven Drivers and Exceptional Service, therefore promoting customer and driver retentionRecord all customer and driver communications, including all incidentsDaily follow-up with available drivers and potential customers to promote regular communication and driver productivityPotentially handle “on-call” duties on a rotating weekly basis for additional compensationAssist in the collection of drivers’ hours worked for the processing of weekly payroll, the selection process for Driver of the Month and Driver of the Year awards, and in the management of Driving Ambition’s monthly random drug screen programAssist the President / CEO or other members of Management with other jobs as assigned

Maintain Operational core goals of service, utilization and profitabilityAssign loads to drivers to support service, driver utilization, driver profitability, driver retention and company profitabilityManage a fleet of over-the-road truck drivers throughout the continental U.S. and Mexico & CanadaDeliver top tier customer serviceIncreased fleet utilization from 70% to 95% reaching the core goals of service, utilization and profitability Schedule and dispatch work and equipment to appropriate locations according to customer requests, specifications and needs.Managed a fleet of 50 over-the-road truck drivers throughout North America

Directed and assisted in OSHA and Comprehensive Safety Evaluation AuditsEducated and developed 20 Operations Managers on safety processes to identify their needs and deficiencies and improve the processes based on resultsConducted training and safety activities for management and hourly associates including walkthroughs, classroom presentations, on-the-job training and safety certifications. Developed new safety protocols for 11 operations resulting in 25% fewer injuries/accidents.

• Managed “On Road” performance 30 drivers and maintained operational performance to maximize daily proficiency• Developed an environment that allowed inside operations and on-road operations to streamline for an increase of productivity.• Worked with customers to help them identify and respond to their needs to meet their business goals.

•Managed Center Dispatch by reviewing and analyzing data to identify dispatch trends •Engaged and developed others by communicating operational objectives, changes, and updates to achieve individual and group goals•Improved Dispatch Performance to create and execute dispatch plans•Supported collaborative work environment to maintain working relationships with local union officials to promote positive labor relations•Planned future dispatch and analyzed the previous days production and understand obstacles to meeting production goals•Served as a trusted agent for UPS at unemployment hearings

•Audited and trained 150 employees on Safe Work Methods •Coordinated and maintained training and certifications required by OSHA•Facilitate meetings in order to keep members of Safety committee up to date on regulations•Influenced a safety culture that reduced injuries•Executed excellent customer service skills both internally and externally