Tj Dowling Email & Phone Number

Reston, Virginia, Us

As the Technical Enablement Lead at ScienceLogic, I lead and manage technical learning programs.• Manage technical courses and certifications for ScienceLogic’s flagship products: SL1 and Restorepoint.• Help shape the ongoing strategy and mission of the technical training programs.• Work with key customers and internal stakeholders (Sales & Sales Enablement, Product Engineering, etc.) to ensure accurate, effective training content.• Lead the design, development, and facilitation of new training materials including live sessions, interactive presentations, hands-on labs, scenarios, assessments, and innovative engagement experiences both live and virtual.• Determine the overall effectiveness of technical training programs by gathering and analyzing feedback and evaluation results, and making improvements as necessary.

New York, Ny, Us

As the Technical Enablement Manager I am responsible for leading and managing technical learning programs for Cockroach Labs. Supporting technical sales and customer success professionals (Solution Architects, Sales Engineers, and Technical Account Managers) across the technical sales lifecycle. • Provided enablement programs working with Red Hat, AWS, GCP, Datadog bringing their technical content and ecosystems into Cockroach Labs. • Increase sales working with technical teams (TSE, CS, SE) on providing technical enablement training programs using Workramp to improve working knowledge of product line.• Provide framework on technical enablement sessions followed by office hours sessions.• Provide framework for NPS scoring for all technical enablement programs.

Armonk, New York, Ny, Us

Designed framework for technical and non-technical sales enablement sessions. Facilitated virtual and live training sessions that averaged ~160 sellers, solutioners, and customers (badged IBMers that sold Red Hat products). Followed up with class attendees and answered questions. Researched and prepared for training sessions, including providing documentation via Seismic per training session and working with subject matter experts (SMEs) on presentations. Collaborated with technical teams for information and issue resolutions.• Increased sales revenue by addressing seller roles and responsibilities, bringing people, technology, and expertise in line with common goals, and equipping sales teams with tools and methods to be better informed, more productive sellers. o Tailored enablement / technical training programs to sell Red Hat products (OpenShift, Ansible, OpenStack, RHEL Migrate to 8).o Streamlined sales cycles by enhancing buyer interactions with improved, more relevant, topic specific sales content.

Armonk, New York, Ny, Us

• Secured customer satisfaction post sales by developing and executing technical training program for newly acquired business.• Created technical education program for disaster recovery-as-a-service (DRaaS), working with Zerto, delivering sessions (ON24) geared toward external customers.

Tallahassee, Fl, Us

Produced high-performance computing (HPC), scalable solutions for customers and served customers moving to SDDC and SDN. Performed Proof of Concepts (POC) for infrastructure, storage, networking, and computing and presented customers with solutions for Hyper converged with Lenovo, HPE, SimpliVity, Cisco UCS, Dell, and VMware. Supported 12 external customers in higher education, financial, and manufacturing sectors.• Managed hardware capacity planning, installation services and upgrades for assigned customer accounts by collaborating with account team.• Mitigated risk for customers by advising on data center power and cooling solutions. Conducted site surveys that determined requirements and teamed and worked with APC and Eaton.

Armonk, New York, Ny, Us

I supply customers with complete IBM x86 and VMware solutions. Insured customers had infrastructure that ensured failovers of virtual machines (VMs) from one data center to another. Supported 12 external customers in higher education, financial, manufacturing industries. Supported 2 account executives with 9 customers.• Met business objectives, driving enterprise and small and midsize business (SMB) accounts by facilitating sales team.• Supported proof-of-concepts (POC), partnering with technical team.• Achieved high customer service level through communication and knowledge of product, by being attentive, and through excellent time management skills.

Bachelor Of Science - Bs, Information Systems

Associate'S Degree - As, Computer Science