Tj Johnsen Email & Phone Number

Update and debugging existing Tableau dashboards. Using Tableau prep to create functional data sets to integrate numerous data sources. Creating Tableau data sources using SQL calls and filters. Meeting with stakeholders for feedback and implementation on existing dashboards. Working with Data Engineering to create Tableau specific data sets for timeline based milestone charts.

Raleigh, North Carolina, United States

Remote

Working in the DSI team within the WWSF group, I have worked on various projects. Research, data analysis and timeline creation for migration of the current JIRA instance. Creating Tableau dashboards and utilizing Tableau prep for data manipulation. Gained working knowledge of data relationships between Terradata and our apps as well as data manipulation. Gained insight into the workings of Essbase cubes and their maintenance.

Remote

At Home

As a Senior Specialist I have had the opportunity to work on multiple group projects. I have authored changes to kBase articles and worked with the training teams SME’ing and mentoring vendors for the Apple Pay group. Delivered content and training to advisors. Covered a team of 12 advisors providing 60 evaluations monthly along with individual coaching sessions. Consistently exceeds expectations in Innovation and Teamwork. I have worked with Sheima Mojtahedi multiple years on revisions to Portal, some of which created direct changes to the user experience.Highly resourceful, including learning and training myself on unknown topics. I have a very strong attention to detail.Subject matter expert for project Phoenix. Coordinated scheduling of breaks and lunches across project team to ensure adequate coverage during project timeframe. Assist in Gather and AIM spaces , directing to appropriate groups and answering queries.Deliver team meeting content including; PAC News, DYK’s, and facilitating the meeting. Participate in multiple Pilots, such as; AppleLearn, iLog, Core, and AppleChat.

Remote

Remote

As a Technical Specialist I was a subject matter expert for the iOS activations team and billing group. Worked with leadership to create the repeat callback team. This group analyzed inbound repeat call data to determine gaps in the support experience as well as examining opportunities for additional training of advisors. During my tenure I attained Six Sigma Green belt certification and AT&T LEAN certifications. Team technical lead & manager reliefAssist senior management in multiple projects across many areas.Assisted in gathering data for Methods & Procedures process improvement.Worked with Q.A. team for detailed call analysis.

Prepare daily reports and process drivers paperwork.Prepare weekly, and monthly financial reports.Maintain truck maintenance and personnel files.Manage all aspects of our accounts: including statements, collections, and processing incoming payments. Maintain the computers, server, network, and maintenance on dispatch and paging software.

Greater Atlanta Area

Open and Close store as required.Distribute daily tasks to associates.Maintain a well stocked and clean working environment. Assist customers in applications and purchases.

Education record

Education record