Support the banking needs of our customers by processing transaction requests and enhancing their banking needs through products and services offered at BMOSupport branch KPIs as well bank and regulatory compliance

Oversaw 17 bank retail locations by supporting the respective team leads in ensuring operational efficiency and monitoring individual and team performance. In addition to ensuring full adherence to corporate, legal, and regulatory policies, guidelines, and requirements to facilitate business continuity and compliance.

• Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions• Provides information by answering questions and requests• Completes operational requirements by scheduling and assigning administrative projects; expediting work results• Offer Administrative support to the Senior Manager-Branch Operations• Offer operational support to branch supervisors through daily monitoring of critical operational functions to ensure compliance• Conduct operational audits

• Managed a team of 9 • Develop and maintain professional relationships with all customers and prepare required presentation • Prepare and maintain all reports for branch and performance appraisals.• Achieve satisfactory audit ratings 90 % average in Operational Compliance• Team ranked #2 in Mystery Shopper Assessment with a high of 96.1%• Team Ranked # 1 in Internal Quality of Service• Expense Control• Maintain vault Cash• Manage branch general operational functions

JNBS-Montego Bay• General Administrative functions. • Supervise Auxiliary staff,• Assist with supervising tellers• Customer Service Functions • Engage in promotional activities• Contribute to the fulfillment of branch and company objectives and goals

• Balance cash drawer in accordance with Bank procedures • Maintain an adequate cash drawer at all times• Contribute to the fulfillment of branch and company objectives and goals• Promotes the bank’s products and services.• Process withdrawals, deposits and FX transactions