Tyler Hagy Email & Phone Number

Charlotte, Nc, Us

Matthews, Nc, Us

Sole operator of a small tree farm and nursery managing all aspects of growth from a pre-revenue startup to a wholesale and retail nursery in the near future! Currently focused on Maple (Acer) varieties and those native to the Charlotte, NC region. I care for roughly 1000 trees varying in size from seedlings (1-6" in height) to #10 container (~7' in height). - Seed collection and germination- Propagation from cuttings- Irrigation design, instillation, maintenance- Disease and pest identification and control- Marketing and Sales

Austin, Texas, Us

- Led technical teams across the Southeast Region, specializing in remote and on-site field service diagnostics, repair planning, and operations.- Developed and implemented comprehensive training programs, including "Technical Engagement" series for Service Managers, enhancing their technical product knowledge.- Developed an optimized method for analyzing the KPI's of Service Center operations, resulting in operational efficiency improvements.- Established standardized documentation reporting processes, enabling efficient communication with stakeholders, and streamlining decision-making.- Provided expert-level diagnostics and repair for a wide range of vehicle subsystems, including High Voltage Systems, Infotainment, Low voltage/ communication networks, and Driver Assistance systems.- Led incident response efforts for high voltage battery thermal events, ensuring safe and effective resolutions.- Utilized advanced diagnostic tools and methodologies to address customer concerns remotely or on site.- Supported and mentored service technicians, prioritizing learning and development.- Collaborated cross-functionally with various teams to address complex challenges.

Austin, Texas, Us

- Supported the technical team at Charlotte service center, achieving top 5 ranking nationally.- Implemented Lean workflow principles, resulting in a 100% increase in shop production and improved customer satisfaction.- Developed standardized technical interview, expanded team size, and provided coaching and development to enhance team performance.- Acted as a primary point of contact for escalated customer concerns, ensuring timely resolution and high-quality service delivery.

Austin, Texas, Us

- Primary technician for all customer concerns requiring diagnosis and in-house escalation support for other technicians in the shop. - Onboarded and provided technical training for all technicians at Charlotte-Matthews Service center.- Performed customer ride along drives to gather necessary detail about their concern.- Completed annual vehicle maintenance and services such as 4-wheel alignments, tire replacements, cooling system flush.- Consistently exceeded productivity and efficiency standards while maintaining a minimal come back rate. Productivity and efficiency regularly exceeded 125%. - Performed remote diagnostic and proactive planning for upcoming appointments to ensure necessary parts were ordered and available for the customers appointment time.

Austin, Texas, Us

- Diagnosis and repair of customer vehicles in the shop and as a mobile technician.- Completed routine maintenance services of customers vehicles.

Austin, Texas, Us

- Hired leading up to the new site opening in Matthews, NC.- Supported varying needs related to preparing the new location for operations. This included initial parts order stocking, furniture & tooling assembly, customer lounge set-up, and customer vehicle service in a mobile capacity until Certificate of Occupancy was obtained. - Assisted with all service department needs.- Lead team of three service assistants. This involved assigning responsibilities to ensure needs were met.- Supported in a Service Technician capacity throughout Southeast Region at backlogged locations.

Akron, Oh, Us

- Commission based retail sales of precious stone jewelry.- Consistently exceeded sales expectations month to date and year to date.

Daniels, Wv, Us

- Led a crew responsible for excavation, installation, and maintenance of silt fence on three work sites totaling in excess of 40 acres.- Performed daily equipment checks before start of shifts and conducted preventative maintenance on equipment.- Excavated trenches for drainage using laser equipment to ensure plan specified grade.- Ground Labor for all aspects of golf course construction and renovation. - Operation of varying sizes and types of heavy equipment.

- State licensed Life Insurance agent- Directly responsible for the success of a team while also meeting and/or exceeding personal sales expectations.- Provided training to new agents promoting confidence for success.- Headed Recruiting, streamlining the interview and hiring process.- Maintained relationships with customers to ensure their satisfaction and encourage future patronage.- Educated potential clients of the advantages and disadvantages of various policies to drive sales reflecting the proper insurance plan for each individual.- Resolved customer concerns regarding sales and service.