Tiffany Clark Email & Phone Number

Greater Minneapolis-St. Paul Area

• Coordinated intricate custom printed projects for labels for litho and flexo processes.• Processed orders with speed, accuracy, and attention to detail.• Created and maintained technical specifications that guide construction of labels.• Provided technical and administrative support for sales team members.• Collaborated with internal and external resources to plan for successful new label development by calling planning meeting, gaining art approval, creating a specification, order processing, creating and adhering to a project timeline, managing customer’s inventory on-site, releases of finished product to shipping, and billing.

Bloomington, Mn

• Led operations team of seven and supported sales with back-office functions for a company with 4.5 million in gross sales and total staff of 35. Cultivated balance between attention to detail on complex custom orders and speed and efficiency of order processing. Coordinated hiring company-wide and was key advisor on human resources policy.• Implemented six step checkpoint system to formalize quality assurance for accuracy of order processing, art creation, and shipping. Improved completeness of orders by 72% through tracking and reporting of incomplete orders to sales supervisors. Cross trained staff and ensured fast response time from Operations while processing 34% more in sales volume.• Supervised operations department of seven employees - managed work flow, problem-solved, coached, trained, disciplined, reviewed, hired and terminated staff. • Resolved customer service issues to maintain customer satisfaction and encourage repeat business.• Created lasting relationships with suppliers and manufacturers to ensure timely, accurate and cost-effective product delivery.• Supported Sales Team by providing product specifications, product availability, custom job quotes, and freight estimation. • Planned and carried out $215k bulk mail campaign. Reworked process from purchasing all contact names to scrubbing data owned by Display Sales resulting in savings of $11,000.

Minnetonka, Mn

• Provided human resources, payroll, recruiting, and high-level administrative support at Bayside Bank (acquired by MidCountry Financial Corp. of Macon, GA in 2004).• Processed payroll for staff of 40 in three locations resulting in timely and accurate payment of staff. Worked with conversion team on project to merge to a single computerized payroll based in Minnesota with acquired offices in Southern Illinois and Hutchinson, MN. • Recruited for all metro offices, wrote, and placed ads in print, online and with professional organizations, screened candidates, conducted first interviews, tested, coordinated drug testing, and presented offers. • Maintained accurate employee file records, conducted orientation, and administration of 125, and 401(k) plans as well as COBRA insurance. • Worked with staff and managers to resolve a variety of HR and employee relations issues. • Assisted in preparation of due diligence materials for merger with MidCountry Financial Corp. including merging three sets of human resources and lending policy documents. Reviewed to ensure sound/defensible policy and made recommendations to executive leadership.

Minnetonka, Mn

• Assisted CEO and Chief Lending Officer with accurate shareholder communication, meeting minutes, document compilation for OTS reviews, policy maintenance, research and correspondence.

Edina, Mn

• Senior recruiter for temporary, temp to hire, and permanent placement positions in the banking, mortgage, title insurance, and accounting industries. Successful recruiter of candidates in a tight labor market.• Determined schedule for job fairs, set up & worked booth at job fairs and other on-site recruiting appearances, and made sales calls to providers of potential staff.• Recruited job seekers who posted their resume to the Internet, including cold calls and setting appointments for both Edina and Roseville locations.• Conducted reference checks and coordinated background checks and drug testing.• Managed daily operations of staffing firm including bookkeeping on QuickBooks and payroll on ADP online based Easy Pay.

Master'S Degree, Arts Administration

Bachelor'S Degree, Art History

Activities and Societies: Wells College Club of Minnesota Past President, Admissions Volunteer, Wells College Association of Alumnae.