- Conducted an HR assessment for a public utility company to evaluate existing performance versus leading practices and benchmarks. Detailed a service model that supports what HR customers require while balancing costs and efficiencies, outlined initiatives and performance metrics to support HR’s service delivery model in alignment with business planning efforts, and developed the roadmap to achieve these outcomes- Managed the implementation of a new HR shared services organization for the U.S.-based operations of an international retailing group. Focus included process redesign, policy harmonization across five divisions, cross-training of employees in their new roles, implementation of a collaborative communication tool, conducting business simulations for technology training, selection of service levels and documentation of partnership agreement, desktop procedure creation, and deployment of a 1,200-question knowledgebase survey to more than 600 participants. Managed the redesign of more than 115 processes, implementation of process improvements, planning and conducting change management, and project communications