Theresa Heroff Email & Phone Number

United States

St. Paul, MN • 2006– Present- Demonstrate strong interpersonal skills, including the ability to liaise effectively with fellow team members to anticipate technical limitations and glitches and effect smooth system deployments.- Conducted Zoning Brocade switches for SANs' access in the fabric, monitoring software for SANs, and a VMWare virtual environment.- Implement virtual backup software for a VMWare virtual SAN clustered environment. - Establish end-user device tracking utilizing Solarwinds Device Tracking software.- Liaise with cross-functional teams and developers to deliver complex solutions.- Deploy security patches to desktops utilizing security software. - Coordinate the support of help desk incidents and assist the technical support team.- Provide Citrix end-user support and partner with a vendor for installation of a Citrix farm, configuring Netscaler and Storefront. - Installing and configuring SQL (2008R2 & 2012R2) databases. Troubleshoot potential MSSQL server issues utilizing SQL monitoring software tools.- Successfully implemented an upgrade from Exchange 2000 to Exchange 2007.-Installed, configured, monitor, and report with Solarwinds MSP Data Security Risk Intelligence SoftwareKey Accomplishments:- Developed confidence and sensitivity in working closely with staff to clearly define operational needs and potential IT solutions.- Spearheaded various projects, which included the migration to Google Apps for Education from Exchange 2007 as the technical email lead and developed how-to videos to support staff members during the transition.- Successfully implemented a Tableau installation (software data visualization tool). -Data intelligence security risk management and remediation

- Ensure that assigned systems were engineered, configured and optimized for maximum functionality and availability.- Rectified many issues by instituting best practices in system log analysis, backup servers, network operating center security, user account/permissions management and systems/software auditing and implementation.- Strengthen system/network security and business-continuity planning.Key Accomplishments:- Created infrastructure to support the operations of the company and improved IT processes.- Provided technical assistance in identifying, evaluating, and developing systems and procedures that were cost-effective and met end-user requirements. - Installed, configured, and maintained a SonicWall firewall.

Technology Studies, Technical Certifications

Novell CNA/CNE - 1997/1999 VB6 Programmer-2002

Graduation Diploma, General Studies

Technology Studies, Technical Certifications

MCP/MCSE/MCP+I-1999/2000/2000