Tom Herrick Email and Phone Number

Guided numerous leaders to enhance their personal performance and amplify their positive influence on both their organizations and the individuals they lead. Primarily focused on executive and business coaching within the dynamic landscape of the financial services sector. Provided coaching support across a diverse spectrum of leadership levels, ranging from emerging talents to high-impact executives at the forefront of their industries. Demonstrated proficiency in coaching various leadership disciplines, encompassing sales, marketing, operations, finance, human resources, and technology, leading to tangible success outcomes.

Volunteered my leadership capability to the John Paul II High School in Plano, Texas assisting with the leaders in sports programs to positively influence success and leadership skills in student athletes. Partner in home renovation business, HomeJoy, LLC, a successful venture joyfully entered into with my brother and a neighbor. Enrolled in the Professional Christian Coaching Institute to expand and grow my leadership coaching skills and obtain a professional coaching credential from the International Coaching Federation, to further power my coaching capabilities.

Successful leader across multiple business units and functional disciplines. Proven strategist and team-builder who embraced the big opportunities and challenges facing the firm. Known as a talented public speaker, motivator, and developer of results driven leadership talent.General ManagementLeader of Texas regional organization with 1,200 employees. Continuously improve organizational structures driving customer satisfactions, sales, and decreasing costs. Resided as co-leader of Texas region with 6,000 employees.• Consistently exceeded goals for customer satisfaction and sales• Navigated successful regional expansion from 3,000 to 6,000 employees• Achieved employee satisfaction of 93%• Recognized by Dallas Morning News as a top place to work in the Dallas/Ft. Worth Metroplex.Institutional SalesLeader of startup delivering retirement planning to 401k client base. Created institutional sales team to drive adoption of planning and guidance services. • Grew plan adoption to over 1,500 corporate clients• Improved 401k plan health by 20%• Improved sales by $150 million annuallyRetail SalesLaunched sales roles targeting needs of mass affluent customer base.• Improved lead flow by over 200%• Improved sales conversion rates by 20%• Increased sales by $200 million annuallySegmented Customer Service StrategiesLeader of national distribution channel aligned with Core customer segment. Designed and executed segmented service model designed to increase customer satisfaction and sales while decreasing costs. • Increased customer satisfaction by 10%• Increased sales by 30%• Decreased cost by $20 million annually Customer Service & OperationsRe-engineered customer problem resolution processes across 4 regional sites and 80 branch offices. National leader of phone service organization consisting 2,500 associates.• Improved customers satisfaction results by 18% to 90% top two box• Improved sales leads by over 150%