Tom Klein Email & Phone Number

Responsible for strategic direction, definition and management of all information technology services throughout the Town, and its satellite offices, including the town-wide infrastructure, town-wide applications, Geographic Information System (GIS), Town of Greenwich web site and other applications involving multiple departments. Establish standards for information services quality and efficiency and ensures that service levels meet or exceed such standards to provide end-user satisfaction. Work closely with department heads to deliver a comprehensive service to assist with the achievement of their management goals through technology. Provide overall direction for the development, implementation and management of information systems, working with internal and external professionals and consultants to analyze requirements and develop new or modify existing systems.

Northampton, Gb

Responsible for planning, design, delivery, and support of Avon’s digital marketing ecosystems comprising multinational websites, mobile applications, and social media commerce. Establish architecture and processes for localizing digital assets in more than 60 international markets, and enabling social personalization for over 6 million sales representatives world-wide.• Provided key technology architecture and oversight for the personalization and social distribution of digital brochures across 58 global markets. Partnered with outside agencies and internal IT to establish methods for translation, customization, personalization, deployment, and metrics.• Provided architectural vision and technical leadership in the development of Avon’s first mobile e-commerce applications launched globally. Established contextual scope of work, high-level functionality, and integration requirements. Developed prototypes to prove concepts.• Established the architecture and led the development effort for Avon’s first global Facebook stores. Developed short-term and long-term roadmap for translations, personalization, product data integration, and order fulfillment. Worked closely with creative team, developers, and global partners to build, test, and deploy.• Developed and launched four global websites deployed in over 45 international markets to support Avon’s top strategic brand promotions.• Established the architecture and standards for Search Engine Optimization and Social Network Optimization for Avon’s portfolio of global websites. Led the technical effort to increase organic search rankings, and reduce paid search costs through higher quality scores.• Championed Web Services as a marketing interface to back-end order fulfillment systems that enabled the creation of new customer-facing digital products such as representative web pages, Facebook stores, and mobile shopping applications.

New York, Ny, Us

Responsible for strategy and oversight of content initiatives across the enterprise, including goal alignment between IT and digital brands such as EW.com, InStyle.com, People.com, RealSimple.com, and Time.com. The position was created by the CIO to advise on policy and architecture changes to streamline content workflow, leverage content across channels, and realize cost reductions through content systems integration. Provided identity oversight for key capital initiatives such as PeopleSoft PCI compliance, Salesforce.com federation, employee onboarding, and financial systems authentication.

New York, Ny, Us

Responsible for designing, developing, and supporting applications for Entertainment Weekly, Fortune, InStyle, Money, People, Real Simple, Sports Illustrated, and Time. Applications supported digital asset management, content management, cost tracking, sales reporting, event management, and brand specific products such as the Fortune 500.- Established and managed a central team of analysts, developers, and engineers that eliminated over $700K in decentralized development and support costs.- Delivered an image transmission system to carry more than 6,000 TB of high-resolution photos per year over the Internet to SI.com and Time.com from remote venues such as the Super Bowl, the Final Four, and the Olympics. The system provided workflow for instant editing and web posting, and eliminated over $800K in annual courier costs.- Deployed an employee tracking system that reduced unapproved vacations, lowered administrative costs, improved resource planning efficiency, and provided accurate vacation accruals for severance calculations.- Streamlined application development by standardizing platforms and establishing an Iterative SDLC.

New York, Ny, Us

Responsible for technology operations for the company’s most profitable group of brands – People, InStyle, and Real Simple. Delivered high quality 24/7 technology support for events, promotions, and conferences. Responsible for content management and content delivery systems, including photo transmission systems used at the Oscar, Grammy, and Emmy awards.- Implemented a new content procurement and tracking system for People’s senior editors to manage a pipeline of story contributions from over 450 correspondents worldwide.- Delivered a competitive market share reporting system to improve sales intelligence for the Group President by comparing individual sales performance in specific advertising brand categories against a set of industry competitors.- Collaborated with the Vice President of Strategic Planning on the implementation of an in-house digital photo studio for InStyle and Real Simple. The initiative decreased annual outsourced studio fees by over $250,000.

Jersey City, Nj, Us

Responsible for 24/7 global operations and strategic planning for all technology across the enterprise including support for Forbes, Forbes Asia, Forbes Life, American Heritage, and the Social Register. Responsible for end-user computers, networks, data centers, telecommunications, e mail, servers, and applications at headquarters and remote offices.- Oversaw the successful initiative to implement the company’s first Human Resources system.- Partnered with Sales to improve call tracking, pipeline monitoring, and campaign performance through the implementation of a CRM (Customer Relationship Management) System.- Launched the ForbesInc.com corporate website.- Launched a subscriber-based website for Forbes investment newsletters.- Led the technology infrastructure build-out for a new Forbes Silicon Valley office building. - Oversaw the upgrade of the corporate e-mail environment.

Us

Provided technology services for editorial operations of People Magazine. Responsible for end-user computers, e-mail, servers, and applications for staff in New York and remote offices.- Honored as the subject of a story in the 10/16/1995 issue of People Magazine for leading the deployment of a new content management system for the editorial staff.- Implemented the company’s first Internet-based content distribution system in support of a Latin American re-purposing joint venture that generated $2 million in revenue in its first year. - Led the design, development, and implementation of an enterprise-wide digital asset data-mart for senior executive oversight and legal review of pre-published magazine content. The initiative saved over $200,000 in annual licensing fees and equipment costs.- Advised executive management on content strategy for People’s new services on CompuServe and Time Warner’s Pathfinder website.

North Brunswick, Nj, Us

Designed and developed database applications for Mobil Oil, People Magazine, and Sports Illustrated. - Contributed to the improvement of worldwide fleet operations for Mobil Oil as a software developer for a team that developed and implemented an accounting, monitoring, and reporting system for tanker logistics.- Improved operational logistics and saved over $500,000 in annual lost-material charges through the design, development, and implementation of a photo workflow and cost management system for People Magazine and Sports Illustrated.- Designed and implemented an Associated Press wire feed viewer for editors to track incoming story content.- Published several technical articles for the company in industry journals.

Ms, Management Information Systems

Bba, Marketing