Trudi La Rose Email and Phone Number

Demonstrate excellent time management and communication skills, with a strong emphasis on attention to detail and accuracy. Successfully manage a dedicated portfolio of over 3,000 accounts as a Collections Representative, ranging from small businesses to Fortune 500 companies. Cultivate ongoing relationships with customers and sales executives, effectively assisting in maintaining current account balances and resolving outstanding accounts receivable. Perform extensive research and resolution of misapplied customer payments, ensuring accurate financial records and customer satisfaction. Administer customer refund requests, effectively managing the refund process and maintaining strong customer relations. Proficiently process online credit card payments from customers, exceeding $1 million annually. Offer direct support to operations in a large business collections office, contributing to smooth workflow and efficient operations. Collaborate as part of the office administration team in managing daily vacation and work schedules, planning and executing employee incentive and recognition events, overseeing office supply inventory, and handling ad hoc projects. Facilitate, log, and forward misdirected customer payments to the treasury, with an annual volume of up to $300 million. Orchestrate purchasing needs for a large office environment, including supplies and small office equipment, ensuring efficient operations and cost-effective procurement. Handle all monthly expense reports for over 30 employees, ensuring accuracy and timely reimbursement. Structure contractor access requirements for equipment repairs, facilitating seamless maintenance and repair services. Organize and ship business and personnel files for off-site storage, retrieval, and data protection, ensuring compliance with data management and retention policies.

Received and processed software fulfillment requests in a call center environment for a technology support services company.

Processed accounts payable for a medical consulting office

Printer assembly line & quality control at major electronics manufacturer.

Received high volume calls for customer service requests, conducted inital troubleshooting and dispatched in-home service furniture, TV and applicance technicians.

Team leader responsible for opening/closing facility, preparing & serving menu items in a fast paced restaurant.