Tj Mccamey Email and Phone Number

• Responsible for building relationships with the business and be present and involved in operations.• Create a culture of processes and services to create predictable outcomes and optimize desktop support practice for maximum efficiency• Grows team through leadership, mentoring, and leading by example.• Assist end users with moderate to complex, software and operating system issues. Configure and install new computer\iOS hardware and software. Perform asset management including updates and reconciliation.• Voice of IT on project delivery and channel needs of the site back to the corporate office.

• Responsible for defining the processes around Hardware and Software Asset Management• Responsible for Software Asset Management which includes· Procurement· Licensing management· Vendor relationships· Deployment· Inventory management and reporting• Responsible for Hardware Asset Management which includes:· Procurement· Vendor relationships· Build and configuration of devices· Deployment• Inventory management and reporting• Manage IT processes around onboarding and offboarding of employees, working closely with HR• Manage the resolution of Tier 1 IT help desk tickets• Manage the costs and budgets regarding hardware and software asset management• Responsible for the creation and management of a complete and accurate Configuration Management Database (CMDB)• Assist with Operational reporting of IT metrics including security and other operational KPIs• Assist with implementation and management Security policies and procedures• Partner with enterprise architect, infrastructure, software engineering and applications teams to ensure that technologies are developed and maintained according to security policies and guidelines.• Develop business metrics to measure the effectiveness of IT Operations as the function matures over time• Lead due diligence and post integration activities related to IT operations for all M&A activity

• Schedule meetings with MSP clients for consultations or reviews• Adept in building strong relationships with IT staff, clients, vendors, and third-party contractors• Meeting with Sales to review contracts and proposals for obtaining new business• Scheduling team for project management• Ensure SLA requirements are managed in a timely manner• Managing P&L Budgets• Schedule training for team members• Set KPI’s and self-goals for individual team members• Assisting team members with escalation tickets• Managing Servers and Networks

Provide and mentor each warehouse employee to provide excellent customer service in a courteous, friendly and attentive manner to ensure the customer has a pleasant experience.Greet customer upon entering the warehouse and thank them as they leave.Give assistance and offer suggestions or recommendations to the customer.Report to work on time and stay when needed.Review financials with staff and set projections and objectives for upcoming weeks. Train all new hires to ship and receive equipment, thoroughly inspect and/or replace equipment for their resale. Manage 6 staff team members in the warehouse.Operate on leased equipment:CopiersComputers Medical equipmentForkliftsPrintersMailing equipmentConstructionTroubleshoot all electronics and mechanical equipment down to the component level.Replace electronic boards in equipment when necessary by testing equipment.Receive incoming shipments.Occasionally sent to other warehouses and opening locations within the company to organize, begin receiving shipments, hire, and train a new staff.Erase all data and restore them to the manufacturing settings.Receive incoming orders on equipment, which are communicated through Microsoft Outlook.Maintenance of lights throughout the warehouse, which include replacing bulbs and ballasts with a T12 configuration. Accomplishments Started in the company as a part time technician. Between myself and three other associates, I was offered the position of Warehouse Floor Supervisor then later became proficient enough to receive the title Warehouse Manager.Still, to this day, the manager of a progressive business.Outgoing shipments have had 98% satisfaction.On numerous accounts, I received highest sales as the warehouse manager from 2012 to 2013.Successfully settled an opening contract with “Xerox” among four other companies, by effectively operating their equipment for re-merchandising.