Timothy Medlock Email & Phone Number

Charleston, South Carolina, United States

Charleston, South Carolina Metropolitan Area

Responsibilities:-Develop and implement customer acquisition strategies.-Manage B2C & B2B revenue/sales channels.-Design and execute retention strategies.-Oversee program management and cross-functional team coordination.

Mt Pleasant, South Carolina, United States

• Program management at Iron Tribe. Successfully launched multiple project implementations utilizing GoHighLevel CRM, including comprehensive planning, execution, and monitoring. Managed cross-functional teams to ensure seamless integration and alignment with business objectives. Developed detailed project timelines, allocated resources efficiently, and implemented robust processes to streamline operations. Conducted regular progress reviews and adjusted strategies as necessary to stay on track. Result: Streamlined processes, improved client journeys, and enhanced overall operational efficiency.• Customer Account Management at Iron Tribe. Utilized CRM tools, customer engagement softwares and direct client feedback to manage 300+ customer accounts with recurring revenue, renewals, and upsells. Result: Increased NPS of 70 to 86 from June 2023 to May 2024 and maintained 4.9 star google reviews. • Led team growth and mission objectives at Iron Tribe. Led team projects and created vision for individual contributions to monthly, quarterly, and yearly goals. Result: Increased team connectivity, functionality and ownership of team goals per team feedback.• Subject Matter Expert at Iron Tribe. Educated team members on new products, sales and market adoption techniques. Result: Created cross-functional team dynamics, increased sales, and led to quicker adoption times.• Conducted team meetings and rotating employee assessment programs at Iron Tribe. Met collectively and individually to address performance, concerns or issues, growth expectations, and satisfaction. Result: Higher efficiency and overall employee satisfaction with improved scoring based on quantitative grading scale.• Revenue projections via CRM tools at Iron Tribe. Led team goals and initiatives to adjust performance based on most beneficial processes. Result: Met minimum quota goals of $50,000+ for 20 consecutive months and exceeded target goals of $60,000+ for 12 months.

Mount Pleasant, South Carolina

Account Management, Program Management, External/Internal Sales, Marketing Campaigns • Managed 200+ customer accounts with recurring revenue contracts, conducting upsells and renewals centered on long term relationship development. • Orchestrated program management strategies, enhancing operational efficiency and customer satisfaction, utilizing CRM tools and customer engagement software.

Mount Pleasant, Sc

Responsibilities:-Led customer success initiatives to ensure high retention rates and customer satisfaction.-Managed daily operations, including scheduling, staff coordination, and resource allocation.-Developed and implemented fitness programs tailored to client needs and goals.-Conducted client assessments and provided personalized coaching to enhance performance and results.-Collaborated with marketing and sales teams to drive membership growth and community engagement.Achievements:Increased in customer retention through personalized follow-ups and tailored fitness plans.Successfully launched multiple engagement programs, resulting in an increase of new membership sales through referrals.Organized community events and challenges that boosted engagement and fostered a strong client community.My experience at Fit Body Boot Camp honed my skills in customer success, program management, and team leadership. These skills are directly applicable to my current roles where I focus on driving customer satisfaction, implementing strategic initiatives, and leading cross-functional teams to achieve business objectives. The hands-on experience with CRM systems and customer retention strategies has been particularly valuable in ensuring the success of small and medium-sized customers in my current role.

690 Coleman Boulevard

Responsibilities:-Managed the implementation and administration of educational technology platforms to enhance learning experiences.-Coordinated and supported the development of course materials and curriculum.-Provided technical support and training to faculty, staff, and students to ensure effective use of educational tools/technologies.-Collaborated with administrative teams to streamline operations and improve educational outcomes.-Analyzed data to monitor student progress and improve instructional strategies.Achievements:-Successfully implemented a new e-learning management systems (LMS) that had not been in place before and increased student adoption into systems.-Developed and launched a series of technology and education training workshops for faculty, improving their proficiency and integration of digital tools in the classroom.My experience at University School of the Lowcountry equipped me with valuable skills in technology implementation, data analysis, and operational efficiency. These skills are directly relevant to my current roles where I leverage technology to drive customer success and streamline operations. The ability to analyze data and improve processes has been crucial in developing effective customer success strategies and enhancing overall business performance.

900 Johnnie Dodds Blvd

Responsibilities:-Oversaw daily operations of the clinical office, ensuring smooth workflow and optimal patient care.-Managed patient scheduling, billing, and administrative tasks to maintain efficiency and accuracy.-Coordinated with healthcare providers to streamline patient care and treatment plans.-Implemented and maintained electronic health records (EHR) systems to enhance patient data management.-Provided training and support to staff on office procedures and EHR systems.Achievements:-Improved patient scheduling efficiency, reducing wait times and increasing patient satisfaction via exit surveys.-Successfully managed EHR system, leading to more accurate patient records and streamlined administrative processes.-Developed and executed a patient follow-up system, increasing patient retention and adherence to treatment plans, and referrals. -Enhanced office workflow through process improvements, resulting in increase in overall operational efficiency. -Systems4PT experience-CPT code knowledgeMy experience at Atlas Physical Therapy provided me with a strong foundation in office operations, patient management, and technology implementation. These skills are directly applicable to my current roles where I focus on optimizing operations, enhancing customer satisfaction, and leveraging technology for business improvements. The ability to manage complex administrative tasks and improve processes has been instrumental in driving customer success and operational excellence in my current position.

Charleston, South Carolina Area

Responsibilities:-Assisted in the development and administration of academic programs and courses.-Provided support for faculty and staff in research and administrative tasks.-Coordinated student services, including advising, enrollment, and academic support.-Conducted data analysis and prepared reports to inform academic and administrative decision-making.-Organized and facilitated workshops and events to enhance student engagement and learning.My experience as a Graduate Assistant at The Citadel provided me with valuable skills in academic administration, student services, and data analysis. These skills are directly relevant to my current roles where I leverage data-driven insights to inform strategic decisions and improve customer success outcomes. The ability to manage academic programs and coordinate student services has been instrumental in enhancing operational efficiency and customer satisfaction in my current position.

Charleston, South Carolina Area

Member Services and Internal Marketing:-Developed and executed marketing strategies to promote company-sponsored equipment and supplies, including annual memberships, merchandise, apparel, and therapy supplies.-Enhanced revenue streams by integrating sales of supplementary products with client care programs, boosting overall income and client engagement.Client Experience:-Cultivated a positive and supportive community environment within the fitness center, significantly improving client satisfaction and engagement during fitness sessions.-Fostered client loyalty and commitment, leading to increased referrals and positive word-of-mouth, which contributed to membership growth and community building.

Member Services and Internal Marketing:-Developed and executed marketing strategies to promote company-sponsored equipment and supplies, including annual memberships, merchandise, apparel, and therapy supplies.-Enhanced revenue streams by integrating sales of supplementary products with client care programs, boosting overall income and client engagement.Client Experience:-Cultivated a positive and supportive community environment within the fitness center, significantly improving client satisfaction and engagement during fitness sessions.-Fostered client loyalty and commitment, leading to increased referrals and positive word-of-mouth, which contributed to membership growth and community building.

Master Of Science (Ms), Health, Exercise, And Sports Science, 3.95 Gpa

Designed and taught undergraduate course content under professor guidance for a variety of required physical education degree credits..

Bachelor Of Arts - Ba, Biological And Physical Sciences, 3.21 Gpa

Activities and Societies: Clemson Club Swim Team Pi Kappa Phi FraternityMinor - Athletic Leadership