As part of Verizon Enterprise Solutions, Terrance helps to maximize revenue growth through intelligent management of the function’s operations. Terrance is on the lookout for ways to improve the team’s reporting, analysis, performance metrics—and sales outcomes. He also creates strategies to maximize customer satisfaction and retention. This provides an opportunity to combine his business expertise with his ability to think outside of the box and make a real difference to the team’s performance and our bottom line.Analyzing sales data to drive accurate forecasting and funnel management and to find opportunities for greater efficiency.Tracking sales opportunities from lead generation through revenue realization, account development, and customer retention.Creating sales incentives, skill-building, and other programs to drive sales performance.Planning for the sales function, including headcount updates, communications, sales plan development, and budget management.Focusing on Public Sector Wireline processes.Acting as the point of escalation for the front line for anything wireline that's impacting their customer. Terrance plays a crucial role in company launches/initiatives, like sales plays.Staying on top of critical priorities and effectively communicating those to our Public Sector leaders and their employees.

Delivering solutions to large enterprise companies across the globe to help manage risk, connect satellite offices & improve customer experience.

Strategic partner to Government, Education and non-profit organizations in the greater Atlanta area Prospect for new business and grow existing accountsEnhance efficiencies and control expenses for government and non-profit agenciesMaintain reputation as a trusted consultant Responsible for providing a high level of customer service

Government Sales Manager North

Sales Support for the business sales team.

New Customer Acquisition & Customer Retention: Implement sales strategies to procure new consumer and business clientele. Identify opportunities and implement customer retention tools to create exceptional customer service and increased sales production. Resolve customer complaints in a timely and empathetic manner. Staffing/Employee Relations: Develop; train and coach sales team to maximize performance results. Make decisions regarding hiring, promotion, and disciplinary actions. Assess individual and team performance and initiate developmental plans to narrow competency gaps and increase employee career development. Asset Management: Analyze P&L statements dealing with inventory, discounting, credits and merchandise returns to ensure location is consistently profitable. Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with sales force and customer service staff.

In the downtown Chilcago fininacial district we grew the business to a new levels. New Customer Acquisition & Customer Retention: Implement sales strategies to procure new consumer and business clientele. Identify opportunities and implement customer retention tools to create exceptional customer service and increased sales production. Resolve customer complaints in a timely and empathetic manner. Staffing/Employee Relations: Develop; train and coach sales team to maximize performance results. Make decisions regarding hiring, promotion, and disciplinary actions. Assess individual and team performance and initiate developmental plans to narrow competency gaps and increase employee career development. Asset Management: Analyze P&L statements dealing with inventory, discounting, credits and merchandise returns to ensure location is consistently profitable. Market & Industry Knowledge: Remain current on all wireless products and services, industry and competitive trends, and reinforce findings with sales force and customer service staff.

As General Manager, my day-to-day responsibilities Included the following:Offer consultative sales and service on the sales floor during retail hours (including nights and weekends).Recruit, develop, motivate and manage a high-performing team.Meet and exceed individual and team sales goals.Keep abreast of the rapidly evolving T-Mobile technology.Create an environment for discovery in your store that sparks new ideas for using mobile communications.Execute the processes and procedures that ensure that the "back" of the store works as well as the "front" from a customer perspective.Cultivate long-term customer relationships.