Deliver and oversee sales training for Direct sales channels on Products/Solutions, Process, Technology Tools and Business/Sales Skills. Conduct needs analysis with business partners, design overall training modules/programs, work with SMEs cross-functionally, deliver training virtually or in person and analyze results against business metrics. Manage the partner education learning portal for 100+ partners globally. Job ResponsibilitiesFacilitate and/or Host in-person and virtually-led web-based classes to improve skills, performance and compliance.Use needs assessment tools to determine effectiveness of proposed training programs and ensures the creation or successful management of design and development of high-quality, effective, targeted learning and other interventions that help address the specific root causes of human performance gaps; conducts data collection for curriculum deployment. Interface with Learning Management System (LMS), Fiserv's library for recorded virtual learning and eLearning. Performs Program Impact Analysis, ROI Program Evaluation, and oversees program measures.Communicates progress and results to leadership teams in CMM and Enterprise.Delivers supervisory, management, or non-technical skills training courses for both internal and external sales. Sales Academy Principle driver of top priority initiatives and the elite Sales Academy. Leveraging strong project and program management and learning administration skills to support emergent initiatives, and established onboarding and various ongoing learning programs. Scope of JobComplex training issues/activities including analysis of programs. Provide strategic guidance to less experienced training staff. AutonomyPerforms duties under minimal supervision, applying a broad knowledge of principles, practices and procedures.