Providing expert leadership, consulting, program & delivery management in the healthcare and technology space.

Strategic Consulting and Planning: Lead multiple consulting engagements and delivering billable client work by creating new offerings and developing reusable consulting methodologies and tools to pharmaceutical clients. Learned about the customer’s culture, challenges, priorities, and pain points to ensure d-Wise project teams were well positioned to deliver real value. • Client Engagement Success: Assisted in the scoping of new opportunities for d-Wise engagement with the customer and support the account management team on details of those opportunities through execution of contract. Worked with the clients to understand the business needs driving the individual projects and help them make decisions based on what is best to meet the their needs while adhering to project governance and maintaining project integrity.• Pre Sales: Supported and initiated pre-sales activities such as proposals and scope of work writing, client presentations etc. Identified up-selling opportunities within current clients and continued to build relationships and drive value within existing accounts• Implementation Process Improvement: Worked with customers to successfully develop and implement technical solutions. Provided business analysis to assist in business, management, governance and process improvement.• Project Management: Managed and guided multiple clients infrastructure and architecture teams as they shifted to cloud based tools utilizing AWS services, along with coordinating of migration services and integration of legacy platforms to the clients new product platform. In addition provided program management support by tracking, identifying, and resolving scope changes as well as communicating changes to internal and external customers.

Lead, develop, and manage on/offshore staff while driving continuous improvement and lifecycle platform management as process owner for client onboarding and implementation. Partner with business teams on client-specific product offering and implementation roadmaps. Control project budget and labor forecast for domestic/global resources•Strategic Technology Planning: Spearheaded technology assessment to identify capabilities gaps, devised strategic go-forward roadmap, and prioritized application development for new build projects and feature enhancements. Evaluated compliance gaps and intrusion risks, then managed servers, desktops, and OS upgrade to achieve HITRUST certification. •Implementation Process Improvement: Streamlined and standardized onboarding, partnering with client/internal IT and business partners to establish binary interface between multiple business-critical systems. Improved transparency across implementation portfolio by rolling out communication protocols to expedite resolution. •Collaboration: Promote collaboration without boundaries in virtual community to increase quality, lowering costs and reduce project schedule length. Identify, document and manage program/project goals, scope, risks, and issues.•Application Delivery: Achieved greater visibility and transparency into application improvements for both internal users and end clients via implementation of SLAs governing upgrades, delivery, and troubleshooting. Streamlined and automated development and release cycles by standardizing system maintenance and enhancement cadence.

Manage solution delivery for $60B CPG/retail account portfolio with strategic Fortune 500 accounts for leading provider of on-demand supply chain management solutions. Oversee development of highly customized, cloud-based/SaaS analytics platforms, partnering with account management to uncover/capitalize on revenue-generating opportunities within client portfolio and manage expectations of multiple internal/external stakeholders.•Implementation Management: Deliver solutions to strategic CPG/retail clients on time and to spec, collaborating with implementation and account teams on scheduling, troubleshooting, and reporting customization.•Business Analysis: Drive continuous improvement of implementation systems and processes, coaching and training cross-functional team members to ensure alignment with business analysis best practices. •Resource Optimization: Promote knowledge sharing, client communication, and internal collaboration to continually improve delivery and customer experience for large-scale implementations. •Opportunity Development: Key contributor to assessment, quantification, and consultative assessments, as well as delivery of value-added service proposals based on in-depth understanding of clients’ analytics needs. •Product Strategy: Partner with product, operations, and business development groups on overall strategy for new products, reports, and data management tactics to continually elevate service level and effectiveness of SPS’ supply chain data management suite.

Reporting to senior director, managed 3-person team in building out and optimizing value delivery framework for 200+ clients of Rx Collaborative (RxC) – the largest single pharmacy benefits management buying coalition in the US – with $3.6B in drug spend and 3.4 million members. Designed, developed, and maintained data warehouse processes for ETL and data workflow protocols; met with clients to elicit requirements; and produced high-level data analysis, data mining, and data modeling. •Process & Quality Improvement: Overhauled and optimized report production process flows in first 3 months, enhancing client experience and streamlining delivery to drive increases in productivity, utilization, and accuracy.•Analytics Implementation Strategy: Defined and presented strategic vision to executive leadership. Identified and implemented tactics to bolster automation, refine benchmarking, and more effectively engage clients during rollout. •Team Leadership: Restructured and realigned team responsibilities to better meet customer needs.•Client & Partner Management: Devised and deployed self-service model to optimize client proposal/renewal lifecycles, resetting vendor expectations/SLA to deepen integration with partner services.

Established and propelled franchise growth to rapid profitability. Recruited, trained, and manage team of 10, and consistently seek opportunity to expand market share through integrated multichannel marketing, advertising, and high-powered networking.• Designed an innovative microsite for individual franchise that was quickly adopted and used as a template in companywide website overhaul.• Accelerated membership growth to over 300 new members with an impressive 80% referral rate utilizing a relationship-driven approach and integrated, multichannel marketing program.• Created additional revenue stream by identifying and developing a supplier for branded equipment; managed negotiations and distribution agreement with overseas manufacturing partner.

Progressive growth within sales analytics strategy and operations for Fortune 100 pharmacy benefits management provider — #1 in US by volume and over $104.6 B in annual revenue. Developed, enhanced, and maintained data/reporting systems (SQL & SAS analytics) across a diverse customer portfolio and project-managed business development and analytics customizations.•Analytics Platforms: Led and facilitated high-level strategy and technical requirements for enterprise analytics platforms. Full accountability for Medco’s delivery portal and request interface for client reporting. •Forecasts & Strategy Presentations: Developed business cases and cost reduction proposals for key customer accounts. Generated client-directed forecasts and high-impact sales presentations for account managers. •Client-Specific Analyses: Conducted high-level analyses and benchmarking studies across ESI's book of business using SAS 9.3 and compiled statistics and trend reporting for critical client meetings and quarterly reporting. •Business Intelligence: Created predictive forecasts, statistical modeling instruments, and project success metrics/criteria, strategically leveraging peer performance data of 150-plus client/competitive peer groups for comparative analytics.

Optimized paid search programs and informed overall strategic direction with results-driven analysis and recommendations for best practices.• Innovated customer marketing programs with best-in-class analytics and a consultative, results- driven approach to solution design.• Formulated strategy and implemented performance improvements through monitoring and benchmarking of key performance indicators (KPIs).• Maximized ROI through demographic profiling and made ongoing adjustments to spend and messaging based on click-through/conversion results.

Designed reporting metrics and methodologies and contributed actionable analysis for client sales presentations.• Liaised with technical leaders to establish requirements, and managed successful implementation into reporting and quality management systems across the enterprise.• Collaborated with business owners and developers to optimize business requirement collection processes.• Ensured end-user satisfaction during installations and program rollouts as a primary technical resource.