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T.J. Randall Email & Phone Number
VP, Customer Success and Growth
at
Heropa
1 work email found
@charter.net
6 phones found area 508, 774, and 866
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
VP, Customer Success and Growth
Location
Plymouth, Massachusetts, United States
Who is T.J. Randall? Overview
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Quick answer
T.J. Randall is listed as VP, Customer Success and Growth at Heropa, based in Plymouth, Massachusetts, United States. AeroLeads shows a work email signal at charter.net, phone signal with area code 508, 774, 866, and a matched LinkedIn profile for T.J. Randall.
T.J. Randall previously worked as Chief Customer Success Officer at Instruqt and Chief Customer Experience Officer at Digital.Ai (Formerly Xebialabs). T.J. Randall holds B.S. In Information Technology, Computer Science, Math from University Of Massachusetts Lowell.
Company email context
Email format at Heropa
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{first}{last}@charter.net
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AeroLeads found 1 current-domain work email signal for T.J. Randall. Compare company email patterns before reaching out.
Profile bio
About T.J. Randall
Customer-focused leader with a proven track record of driving growth, retention, and exceptional experiences across all stages of the customer journey. Leveraging 20+ years of experience in Operations Management, Customer Success, and Customer Experience, I excel at building high-performing teams, optimizing processes, and implementing strategic initiatives that translate into satisfied customers and measurable business results.Here's what I bring to the table:Strategic Leadership: I have a strong track record of developing and executing winning customer success strategies, including driving revenue growth (tripled revenue to $5.8M ARR), increasing NPS scores (by 25% within a year), and reducing churn.Operational Excellence: Adept at managing complex operations and teams, I have successfully scaled operations across global teams, streamlining processes, and implementing systems that optimize customer experience (increased customer adoption by 15%).Data-Driven Decision Making: I utilize data to gain valuable insights and inform strategic decision-making. Championed the implementation of real-time dashboards that identified key drivers of churn, leading to impactful retention strategies.Cross-Functional Collaboration: I foster a collaborative working environment, building strong relationships and aligning teams across departments (Sales, Marketing, Product) to ensure seamless customer experiences.Communication & Relationship Building: Strong communication and interpersonal skills allow me to build trust and rapport with customers, fostering long-term relationships and driving advocacy.Beyond my professional experience, I am actively involved in Customer Education Management Association (CEdMA) as their Treasurer. Having fun leading financial operations and driving organizational growth initiatives.I am passionate about helping organizations achieve their customer success goals and build lasting relationships. If you're looking for a leader who can drive customer engagement, retention, and growth, I'd love to connect.Skills: Operations Management, Customer Retention, Communication, Customer Experience, CRM, Customer Support, Strategic Planning, Leadership, Account Management, Customer Satisfaction, Customer Service Management, Teamwork, Sales Team Leadership, Team Building
Listed skills include Software Development, Agile Methodologies, Oracle, Integration, and 46 others.
Current workplace
T.J. Randall's current company
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7 roles
T.J. Randall work experience
A career timeline built from the work history available for this profile.
Chief Customer Success Officer
CurrentInteractive labs designed for engineering teams which directly contributed to driving product adoption by creating engagement metrics; resulted in generating more than 250 high-quality sales leads each month.- Tripled ARR by layering customer feedback, success outcomes and key metrics to drive revenue, customer value and expansion for strategic initiatives.- Increased NPS by 25% within a year through the implementation of enterprise-grade onboarding and renewal strategies, enhancing customer satisfaction and driving significant revenue growth across key client segments.- Delivered growth of 22% by developing and executing strategic product management and software development for new CRM and AI product initiatives.- Championed the implementation of real-time dashboards displaying essential data points regarding product usage trends; findings directly influenced strategies that identified four primary causes of churn among clients within six months.
Jan 2022 - Present
Chief Customer Experience Officer
Digital.Ai (Formerly Xebialabs)
Digital.ai leverages AI to automate software delivery and DevOps solutions for Global 5000 enterprises, empowering secure innovation and developer productivity.- Scaling Operations, staffing and systems across a global team to optimize customer journey, growth and retention, resulting in a 15% increase in customer adoption.- Consistent exceptional improvements in client engagement by revitalizing critical performance indicators like NPS and CSAT scores within six months, achieving measurable increases through targeted communication strategies with top-tier customers.- Spearheaded satisfaction scores 95+ out of 100 and all major support KPIs through a comprehensive transformation program of success planning designed on coaching and helping customers.- Architected a 360° customer view for data-driven insights and action across all customer-facing teams, driving growth and retention.
Jan 2020 - Jan 2022
Vice President Of Customer Success
Xebialabs (Now Digital.Ai)
- Boosted customer satisfaction, led transition from a process-centric to client-centric organization, optimized operational efficiency, and mitigated churn/down-sell risk.- Improved customer satisfaction by 25% while driving product adoption and optimizations, leading to a more robust product roadmap, development experience and improved customer experience.- Delivered a 95% gross retention rate and increased capacity expansion by designing and deploying a new hybrid customer success team. This optimized operational efficiency, accelerated time-to-value, and provided exceptional customer experiences.- Expedited initial Time-To-Value (TTV) within 90 days of purchase by introducing standardized implementation and adoption programs for a global Fortune 2000 customer base.
Jan 2017 - Dec 2020
Director Of Presales
Xebialabs (Now Digital.Ai)
Key member for Series A and B funding events and US expansion. Established pre-sales/service teams, driving product technology decisions, and led a sales cycle encompassing proof-of-concept, RFI, and paid pilot program.- Led the creation of a best-in-class customer success program focused on cross-functional collaboration, resulting in a 24% increase in revenue and customer satisfaction.- Implemented new tools and processes to streamline pre-sales and service operations, shortening sales cycles and driving increased revenue from services, expansion, and renewals.- Triggered increase in services, product, and renewal revenue by building an integrated team to effectively manage pre-sales through delivery and after-care phases.- Consistently delivered against targeted business goals by providing strategic direction to designated teams.
Oct 2011 - Dec 2016
Manager, Application Development (2009 - 2011) | Senior Application Developer (1992 - 2009)
Mapfre (Formerly Commerce Insurance) & Philips Lifeline
Provided technical guidance to development engineers for implementing customer-facing CRM, web, mobile, and Oracle applications.A small section of my key accomplishments include:- Strategically positioned as a team lead for development process innovation and automation along with internal IT liaison for cultivating project-specific and production support relationships.- Piloted multiple enterprise technology initiatives throughout the lifecycle ranging from definition to realization.- Application development for 365/24/7 emergency health care response platform including telephony, database, middleware and front-end client.
May 1992 - Sep 2011
Petty Officer
Primary Duty Assignment:Gunner's Mate aboard USS Iowa BB-61, and USS Biddle CG-34Additional Duty Assignments:* Search and Rescue Swimmer
Aug 1989 - Aug 1992
2 education records
T.J. Randall education
B.S. In Information Technology, Computer Science, Math
University Of Massachusetts Lowell
Search And Rescue Swimmer, Us Navy
Us Navy Sar School
FAQ
Frequently asked questions about T.J. Randall
Quick answers generated from the profile data available on this page.
What company does T.J. Randall work for?
T.J. Randall works for Heropa.
What is T.J. Randall's role at Heropa?
T.J. Randall is listed as VP, Customer Success and Growth at Heropa.
What is T.J. Randall's email address?
AeroLeads has found 1 work email signal at @charter.net for T.J. Randall at Heropa.
What is T.J. Randall's phone number?
AeroLeads has found 6 phone signal(s) with area code 508, 774, 866 for T.J. Randall at Heropa.
Where is T.J. Randall based?
T.J. Randall is based in Plymouth, Massachusetts, United States while working with Heropa.
What companies has T.J. Randall worked for?
T.J. Randall has worked for Heropa, Instruqt, Digital.Ai (Formerly Xebialabs), Xebialabs (Now Digital.Ai), and Mapfre (Formerly Commerce Insurance) & Philips Lifeline.
How can I contact T.J. Randall?
You can use AeroLeads to view verified contact signals for T.J. Randall at Heropa, including work email, phone, and LinkedIn data when available.
What schools did T.J. Randall attend?
T.J. Randall holds B.S. In Information Technology, Computer Science, Math from University Of Massachusetts Lowell.
What skills is T.J. Randall known for?
T.J. Randall is listed with skills including Software Development, Agile Methodologies, Oracle, Integration, Java, Perl, Requirements Analysis, and Solution Architecture.
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