Todd (T.J.) Richards Email & Phone Number

West Chester, PA, US

West Chester, Pennsylvania, US

• Leading QVC's Payment Strategy, Marketing and Operations team consisting of a private label credit card (PLCC) program in conjunction with Synchrony Bank, in addition to QVC's gift card program and alternative forms of.
• Responsible for maintaining, optimizing and growing QCard PLCC new/existing accounts, customer loyalty and overall sales penetration via marketing funds, innovation funds and research funds to drive acquisition and.
• Develop short, medium and long term payment strategies that grow customer loyalty and adoption through new and differentiated value props, marketing campaigns and innovative payment solutions that increase checkout.
• Lead a best-in-class, high performing team responsible for Payment Strategy, Payment Marketing and Payment Operations.
• Build and foster productive external payment partnerships and strategic business development opportunities, including contract negotiations, performance reviews and strategic planning with industry-leading companies.
• Work closely with key internal cross-divisional stakeholders including: Brand Marketing, Customer Service, Finance, Legal, IT, TV Broadcast, eCommerce, etc.

West Chester, Pennsylvania, US

• Leading QVC and HSN's Global Payment Strategy, Marketing and Operations team consisting of two private label credit card (PLCC) programs, in conjunction with Synchrony Bank, driving over $2.5B in sales; in addition to.
• Responsible for maintaining, optimizing and growing QCard and HSN Card PLCC new/existing accounts, customer loyalty and overall sales penetration via $20M+ in annual marketing funds, innovation funds and research funds.
• Develop short, medium and long term payment strategies that grow customer loyalty and adoption through new and differentiated value props, marketing campaigns and innovative payment solutions that increase checkout.
• Lead a best-in-class, high performing team responsible for Payment Strategy, Payment Marketing and Payment Operations located in two key geographical locations for QVC and HSN (West Chester PA and St. Petersburg FL.
• Build and foster productive external payment partnerships and strategic business development opportunities, including contract negotiations, performance reviews and strategic planning with industry-leading companies.
• Work closely with key internal cross-divisional stakeholders including: TV Broadcast, eCommerce, Performance Marketing, Finance, Legal, IT, etc.

Atlanta, Georgia, US

• Responsible for leading Delta's payment acceptance strategy by of offering relevant forms of payment on a global basis to effectively grow revenue while optimizing distribution expenses
• Focus on optimizing the American Express credit card partnership from a payment acceptance perspecitve to increase cobrand/proprietary card penetration and overall sales for Delta products and services
• Manage the profitable growth and development of Delta's expanded Gift Card program through B2B and B2C sales channels
• Optimize JV and SkyTeam partnerships globally with a focus to maximize revenue opportunities and cost optimization while reducing JV seams in the payments landscape across all direct and indirect channels
• Responsible for Delta's corporate charge card program (UATP) which provides corporations to effectively manage, track and reconcile their air travel expenses

Atlanta, Georgia, US

• Manage Delta's ongoing effort to optimize and reduce overall merchant fee expenses in conjunction with Delta's Global Sales team
• Lead in the development, expansion and implementation of Delta's global Form of Payment (FOP) offerings (debit/credit cards, e-wallets, international preferred FOP's, etc.) through new forms of payments and migration.
• Implement new and emerging Alternative Forms of Payments (AFOPs) and Payment Service Providers (PSPs) across all distribution channels with a primary focus on reducing overall distribution costs
• Cultivation of Delta’s JV partnerships through active participation in ongoing Distribution working group sessions, best-practice forums and continued focus on elimination of JV payment seams globally
• Responsible for the aggressive growth and development of Delta's Universal Air Travel Program (UATP) which is the preferred charge card for Corporations to manage, track and reconcile their air travel expenses. Primary.
• Analyze Delta's form of payment data, develop strategic fact-based recommendations, create compelling high quality presentations, coordinate capital projects, liaison with numerous internal and external stakeholders to.

Chicago, IL, US

• Formulate economic and policy arguments for consideration / presentation to corporate management, government agencies and industry groups
• Assist in managing United's strategic initiatives related to government policies and investigations with the DOT, FAA and other branches of the Administration and airline trade organizations through research and impact.
• Manage outside consultants and lawyers in their work with company-specific legislative and regulatory issues
• Provide statistical analysis, develop internal/external presentations and white papers

Chicago, IL, US

• Lead and coordinate Alliance & Regulatory projects to assist in developing long-term strategic approaches to domestic & international regulatory goals, including: mergers & analysis, airport congestion, alliance.
• Analyze industry data sources and create white papers that prove pro-consumer benefits through enhanced Alliance cooperation as enabled through Open Skies agreements, Antitrust Immunity and multilateral joint ventures
• Continually track United’s alliance partnerships & implement innovative solutions to grow & maximize revenue (i.e., identify alliance opportunities; develop / implement revenue & profit sharing models including.

Chicago, IL, US

• Management & creation of international business development processes for new international route opportunities, market recovery initiatives, & coordination of strategic network plan implementation
• Focus on route forecasting, economic analysis & profitable aircraft allocation for United’s international fleet, consisting of over 100 widebody aircraft generating over $7 billion in segment revenue annually
• Responsible for financial revenue & costs analysis at the route, market, & entity level

Atlanta, Georgia, US

• Develop, coordinate, & execute profitable travel agency incentive contracts, risk sharing programs, performance tracking & cost analysis for an account base generating over $4.8 billion in revenue annually
• Responsible for implementing special pricing programs for key accounts
• Mentor & develop personnel through strategic knowledge transfer, financial modeling, competitive analysis, fact based decision making, creative problem solving, & exposure to senior management

Atlanta, Georgia, US

• Project management & development of Delta's SkyTeam alliance initiatives/programs among 9 major airlines including account management of joint sales contracts among key corporate accounts
• Implemented joint travel agency incentive promotion with Continental & Northwest Airlines that increased Delta market share while generating $3.1 million in incremental revenue over a 3 month period
• Integrate new alliance partners into the SkyTeam Sales organization through joint marketing/sales promotions, incentive contracting, & streamlined business processes

Atlanta, Georgia, US

• Responsible for revenue opportunity planning, strategic analysis, sales development, & coordination of Passenger Sales initiatives for the entire North Region & Canada generating over $2.3 billion in revenue
• Implementation & performance tracking of over 650 Agency/Corporate incentive contracts

Atlanta, Georgia, US

• Primary focus on Delta's domestic route forecasting, growth, & profitable aircraft reallocation opportunities for a fleet of 814 aircraft producing over 5,000 flights daily system wide
• Monitor financial performance, grow market share, & recommend solutions to maximize revenue base of $16.7 billion annually
• Protect revenue share in strength markets by monitoring & responding to competitive actions in the marketplace (through asset reallocation or cost reduction)

Atlanta, Georgia, US

• Airline operations exposure in various management areas including Air Cargo & Airport Customer Service at Atlanta’s Hartsfield International Airport (ATL)