In this role, I am primarily responsible for:- Creating IT Strategies- Implement suitable technology to streamline all internal operations - Work with the IT Department to Design and Customize technological systems / platforms to improve customer experience- Oversee the technological infrastructure (networks and computer systems) for IS Compliance and Optimal Performance- Analyze the costs, value and risks of information technology and advise management and suggest actions- Ensure InfoSec and Process Compliance across all Operations,

I am responsible for:- Select Platforms and Tools for Application Development for Web and Mobile Portals;- Create Wireframes and Prototypes - Aligning business functions with UI (created by different teams) for the best User Experience- Dev of Applications using Outsorucing and Rightsourcing- Mange Acceptance and plan for Production.- Validate UX against the agreed UX design guidelines and principles.

Managed Cross Functional Initiatives contributing to the overall growth of the business. Primarily led the following functional groups:- Program Management Office- Reengineering Team- O&T Coordination Team- Systems Assurance Group- Project/Program based Cross Functional Teams• Led Reengineering initiatives that resulted in a about 10% cost saves across the Credit Card Business;• Launched mobile channels (Cards Online and Application) for Bankcards;• Launched 30 second application approval and 1-day credit card delivery programs• Consolidated CRM platforms for Diners and Bankcards• Led many other initiates (end-to-end) including launching of eStatements, Product / Service Launches, Risk Management, Compliance and Control programs

• Closely working with other Business Units including Operations, Marketing and Risk Management, I strategized the IT Plans aligning with Business Objectives, prioritized development and delivered IT projects.• Worked closely with the bank IT on sharing best practices, thereby implementing prioritization models with financial validations and shared infrastructure for cost optimizations vs. resource utilization, while maintaining the end vision and goals.• Heading a team of Project Managers / Coordinators, I managed the relationships with multiple dev teams (ECS team located in ITO/Singapore and Vendor Teams in India and Japan) and the Infrastructure Teams in Japan for all my Platforms / Channels and Project Launches. • Helped operations to bring down the costs by at least 10-20% each year.Some of the important initiatives include:a) Launched IVR: resulting in 8% improvement during the first month and improved another 5% after the phase II launch;b) Launched Siebel CRM: resulting in 12 sec improvement during the first month c) Launched Web Channels: Web On-line Acquisition Channel (10 minute approval) and Web Service Channel (WSC).d) Product and Service Launches: Managed thee launch of many Products and Serviceso New Products – US Dollar Card, Platinum Card and other Cobranded Credit Cardso New Services – Relationship based Services, Rev Credit, Installment Payment, Convenient Store Payments, Reward System Enhancements (Cashing Points / Cashable Points and Other Bonus Points), Differential APR System and Relationship Based Annual/Maintenance Fee Programso Other Projects – Also successfully managed development and implementation of many initiatives or Small/Medium Projects (50 to100 a year) for Card Operations, Risk Management and Collectionse) Others: Also played the roles of Information Security (IS) Officer and COB (Continuity of Business) Coordinator.

Started as a Programmer, I achieved the level of a Group Leader managing several projects / teams, each one led by individual Project Leaders and Project Managers from a Programmer. I have worked on a variety of projects on business applications and platforms – financial, manufacturing, insurance, etc. I am proud to say that all my assignments have been very successful and contributed to my growth. In addition to many projects in India, I also executed projects in Singapore, Switzerland, U.K and Japan. I have worked on a wide variety of Applications (Financial Accounting Systems, MRP, Insurance, Banking, Drug Reporting, etc) and Platforms (Oracle, DB2, CICS, COBOL, C, DBase, Unix, IBM, etc.)