T.J. Sartwell Email & Phone Number

Salt Lake City, Ut, Us

Lehi, Utah, Us

Charlotte, North Carolina, Us

Directs and oversees all aspects of the Delivery and Account Success Department.Drives a team that is highly adaptable, continuously innovating, cost-conscious and client centric. By advancing and integrating tools, the department employs historical project data to predict potential roadblocks and improve project outcomes. By further refining a culture of continuous learning and development the team stays on top of the latest industry trends and the needs of evolving clients.

Charlotte, North Carolina, Us

Responsible for managing project teams, defining project scopes, creating project timelines, monitoring project progress, and ensuring that projects are delivered on time, within budget, and to the satisfaction of stakeholders. Continually driving collaboration with cross-functional teams to identify process improvements, implement best practices, and develop project management standards.Key Responsibilities:• Manage and lead a team of project managers, ensuring successful project delivery• Develop and maintain project management processes, standards, and templates• Define project scopes, create project timelines, and develop project budgets• Monitor project progress, identify risks and issues, and proactively mitigate project-related challenges• Facilitate cross-functional team collaboration and communication to ensure project success• Communicate project status updates to stakeholders and senior management• Develop and maintain relationships with external partners and vendors• Drive process improvements and best practices in project management• Ensure compliance with all regulatory and legal requirements

Burlington, Massachusetts, Us

- Onboarded client value of over 12.1 million dollars.- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.- Led technical staff on system audit to execute implementations on time and within functional parameters.- Managed 11 project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.- Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.

American Fork, Utah, Us

- Managed client quality metrics and took proactive steps to implement resolutions and restore acceptable levels.- Drove team's execution of quality management throughout division, improving process effectiveness, cost-effectiveness, resource and process efficiency.- Implemented actions to mitigate risk by developing contingency and avoidance strategies, improving escalation response time by 23%.- Oversaw business operations and produced updated status reports outlining each project to meet milestones.- Orchestrated portfolio of 11 projects, overseeing improvement strategies, changes implementation, new revenue stream establishment and creative marketing and advertising.

San Francisco, California, Us

- Oversaw communication across clients, customer success, sales operations and numerous internal and external stakeholders- Managed three successful client finalist meetings on behalf of Client Launch, leading to contract closings of over $13 million- Developed company-wide onboarding presentation utilized in all client launch onboarding operations- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.

Operations Manager & Analyst (2019-Present) | Regional Environmental Health Dir. (2019-2021) Covid Operations Strategy Mgr. (2020-Present) | Inpatient Pharmacy Tech Manager (2018-2019)Directs Medicine Services program management -- 11 direct report employees. Oversees Covid-19 operations strategy, serving 8000+ patients and employees. Harvests facility wide data collection and presents recommendations to C-level stakeholders. Promoted internally five times in a 3.5 year span.- Single-handedly built Environmental Health Research program serving 1,200 veterans on an annual basis.- Selected as HRO Innovator of the year and "Spirit of Wahlen" employee of the year.- Engineered company-wide workload credit program, recouping $7.1 million dollars in federal funds.- Self-launched data-driven process improvement program, decreasing employee hiring wait time from 11 days to 3 days. Selected as VA SHARK Tank selectee in recognition of the project.- Led facility audit team in developing resource utilization program increasing clinical staff utilization rates from 43% to 68%.- Oversaw Hazardous Drug Surveillance program rollout, decreasing error rates from 4% to 2%.

Developed rapidly, advancing to certified technician in less than one year. Further advanced to technician supervisory role, being selected over far more seasoned candidates. Supervised team of 14 technicians and trained fellow pharmacy leaders over a two state region.- Devised resource management program used by 13 regional stores, saving each site $32,000 annually.- Led technician team in securing a 99.6% customer satisfaction rating.- Worked in conjunction with the national database implementation team, making key strategy recommendations to senior leadership.- Selected as regional employee of the year, 2017.

Director, Marketing Strategies (2014) | Assistant Manager (2013)Led regional marketing campaign. Supervised 45+ contract employees. Determined recommendations for promotion, reassignments and employee awards. Worked directly with CEO and CFO to drastically expand operations. Oversaw all purchasing and contracting measures.- Reduced corporate costs by 17% via macro and micro strategy and analysis.- Fostered dozens of business contracts, doubling market impact in less than six months.- Ensured 5-star business rating by maintaining stellar contract communications, sourcing areas of improvement and troubleshooting customer concerns.- Developed and carried out a company-wide performance management process using self-identified KPIs.

Randolph Afb, Tx, Us

Bachelor Of Applied Science - Basc, Health Entrepreneurship And Innovation

Associate Of Science - As, Combat Rescue Operations

Associate Of Science - As, Histopathology