(Tj) Thomas Schier, Jr Email & Phone Number

CEO and Founder of a new immersive, patent-pending, multi-player, multi-ball tracking large scale gamified golf simulator. Owned & operated venues forthcoming. Product available for licensing at your FEC, venue, resort, cruise ship, golf course or theaters.

US

• 2021 - Present Hospitality and competitive socializing consulting doing fractional COO and training work for clients 2007 - 2021 Was the largest Which Wich Superior Sandwiches franchisee in the US for over a dozen years.
• Created franchised organization growing to 17 units ($10+ M sales) at peak
• Top quartile QSR-industry hourly turnover rates consistently under 100%. Promoted 4 managers to multi-unit leadership and created culture around ‘Make the Guest Say WOW!’ leading to high guest survey scores and AUV.
• Conducted site selection, lease negotiations, construction & vendor contracts, build-out process, financing, company acquisitions, hiring, training, marketing and grand opening
• Built e-learning program from orientation through multi-unit that was adopted by franchisor
• Franchisee of the Year; President of Franchise Advisory Council (FAC) and Franchise Marketing Advisory Council (FMAC): Past President of DFW and Houston Marketing Coops

Dallas, TX, US

• Grew brand from 1 location to 7 in 20 months (revenues >$40M annually)
• Corporate owned locations’ EBITDA exceeded budget within 6 months of opening
• Built team to support development, construction, marketing, training, operations, IT, recruiting, finance, HR, private events and accounting to grow brand, streamline operations and improve sales and profitability of.
• Shifted development away from secondary/tertiary markets and created new prototype to generate 3x projected current revenue and 50+% more EBITDA before growth was shelved
• Established ‘Here, Everyone is a BigShot’ internal culture and guest service approach to hospitality; First of a kind team member loyalty program, text based micro-learning and communication platform created to ensure.
• Streamlined menu and kitchen layout resulting in 20% reduction in service times and build-out cost, 200 basis point reduction in COGS and $30k in labor reduction per venue

• Created operational systems, culinary & employee training, guest service culture and retention programs for hospitality and franchise companies including:
• Designed customer service and management development for Columbia University Dining to help move them from #3 to the #1 rated college and university dining program in 2018 (‘Best Colleges for Food’ – The Daily Meal)
• Created ground-breaking training for Pal’s Sudden Service (first restaurant to win the Malcolm Baldrige National Quality Award). Pal’s is the #1 run restaurant chain in the US
• Culinary and service programs for The Palm & Fogo de Chao
• Designed operational, guest and training systems for: Buffalo Wild Wings, Urban Air Adventure Parks, McAlister’s Deli, Dave & Busters, Boot Barn, Dartmouth, Harvard, Chuck E Cheese’s, Jersey Mike’s, Snappy Salads, Old.
• Presented to franchise, manager and industry conferences ‘7 Effective Systems to Out-Execute the Competition’ to groups such as: Orangetheory Fitness, IAAPA, Gold’s Gym, Hardee’s Franchise Assn, Interstate Batteries.

Irving, TX, US

• Led teams in Recruiting, Training, New Store Openings, Reservation Call Center and POS Support for a (then) $600MM publicly traded company to build party sales (+25%) while lowering call center cost $250k, lowered cost.
• Led cross-functional teams to ensure Store Openings and field rollouts flawlessly executed
• Managed budgets in excess of $3MM and implemented strategies within each department to help achieve company goals and targets
• Prior positions included: 1983-1986 Trainer; 1986-1989 Manager; 1990-1991 Concept Training Manager; 1992-1993 Manager of Purchasing; 1994-1996 Director of Training 1997-2000 Director of Field Support

Master Of Business Administration - Mba, Finance

Bachelor Of Business Administration - Bba, Finance