● Led the Communications Platform Infrastructure team, defining strategic goals, managing risk mitigation, and mentoring junior engineers to align with enterprise objectives.● Designed and deployed a robust cloud-based messaging platform, processing over 1 billion monthly messages using Kubernetes, Terraform, and AWS services, and other utilities, ensuring 99.99% uptime and enhancing system reliability.● Reduced operational costs by 60% through strategic vendor contract negotiation and infrastructure optimization, identifying legacy system inefficiencies.● Automated load balancing, auto-scaling, and security configurations using DataDog, CloudWatch, and ElasticStack, improving observability and reducing manual effort.● Consolidated disparate messaging platforms and standardized integrations,simplifying infrastructure, reducing costs, and establishing Messaging as a centralized Core Service.● Implemented global industry best practices and compliance guidelines,enhancing security, efficiency, and inbox rates. ● Identified and mitigated multiple phishing attacks, protecting hundreds ofthousands of users, and creating sophisticated detection and alerting tools.

● Infrastructure Modernization: Led projects increasing server farm capacity by 8x for planned growth. ● Deliverability Tools: Working directly with the COO and Marketing Team leaders, developed an A/B testing framework and created/integrated other engagement tools allowing for targeted and refined messaging and bringing the campaign tools up to industry standards improving engagement by over 35%. ● CloudSolutionsEvaluation: Presented key findings to leadership for organizational migration to a multi-channel messaging operation using engagement to determine the best delivery option. ● ComplianceAdvocacy: Promoted best practices and addressed needs with product teams ensuring that newproducts and features met industry standards and remained RFC compliant. ● EmailFiltering Enhancement: Established a relationship with URIBL directing the effort to eliminate spam and phishing originating from user-generated content successfully realizing a reduction of 90% of problematic email traffic. ● MultichannelCommunicationIntegration: Joined the communications platform team to incorporate SMSinto the mediated messaging platform for client success.● StrategicPlanning and Training: Provided planning and roadmaps for messaging platforms, wrote blog posts, and led internal “deliverability lunches” which introduced best practices and deliverability concepts and explored potential applications and opportunities.

● PlatformOptimization and Modernization: Took over an outdated platform serving 1600+ nonprofits and political clients, including major organizations like the Red Cross and United Way. Restructured to solve bottlenecks, outages, and scalability issues, and led a seamless transition to PowerMTA, slashing bottlenecks by 400% and operational costs by 150%. ● Deliverability Management: Optimized email deliverability for high-volume senders, ensuring industry compliance by implementing SPF, DKIM, DMARC, and managing ISP feedback loops. Achieved outstanding results with dynamic IP assignments and real-time MTA adjustments, including throttling. ● SpamTrapAvoidanceandBlocklistMonitoring: Conducted regular email list hygiene and validation to avoid spam traps. Monitored blocklists and took corrective actions to delist IPs/domains, maintaining a high deliverability rate. ● Cross-Functional Collaboration: Acted as the escalation point for Sales, Marketing, Support, and Client Success/Services for all things email or SMS. Collaborated with Solution Engineers and Services to address bad actors and maintain list hygiene. Conducted audits to identify bad actors and collaborated with Services and Training to create and mandate deliverability training. ● Deliverability Policy Implementation: Implemented DKIM and SPF policies and educated clients at industry conferences. Developed performance metrics, best practices, and compliance policies, boosting client use of campaign monitoring and list hygiene tools. ● IssueResolution: Investigated and resolved delivery barriers and spam traps. Monitored throttling and collaborated with teams to address bad actors and maintain list hygiene. Conducted audits and worked with Services and Training to remove restrictions. ● CompetitiveAnalysis and Industry Engagement: Monitored competitors to identify differentiation opportunities. Shared industry updates with clients and internal teams via blogs and wiki pages.