Technical Facilitation Specialist
Current•Design, plan, organize, and direct orientation and training programs for new and existing associates in claims, benefits, and customer service basics to ensure all associates are well-versed in company systems and deliver excellent customer service •Create and develop user training materials that are delivered in a concise and easy-to-understand manner, resulting in high scores on post-training evaluations (96% of users scored the training 8 out of 10 or higher)•Presents information virtually and in-person by using role playing, simulations, team exercises, group discussions, videos, and lectures to deliver high quality training and presentations •Utilize gamification to engage and educate new hires, leading to increased retention and performance
