Tim Szymanski Email and Phone Number
Tim Szymanski work email
- Valid
- Valid
- Valid
Tim Szymanski personal email
Accomplished solutions and management professional with a focus on orchestrating and streamlining Customer Experience operations to improve profitability, quality, efficiency and brand loyalty. Global experience as a solutions architect for BPO and Managed Services. Significant responsibilities spanning Customer Service Management, Business Development, Account Management, Portfolio Development, and Sales Support.My work has been global in focus, with a specialization in shaping, managing, and improving contact centers. I'm proficient at working across stakeholder groups to optimize services that achieve challenging client and corporate objectives. Rich experience spans Automotive, Health Care, Transportation, Telecommunications, and Public Sector/Government Services industries. I am currently contributing to the growth of Capgemini's Intelligent Customer Operations practice, with a particular emphasis on Customer Interaction Centers. My responsibilities include business development, solutions integration, sales and presales, and portfolio development. I am committed to integrating Capgemini's process automation and robotic solutions into our Customer Experience engagements.Additional Specialties: Outsourcing, Service Delivery Management, Business Development, Leadership, P&L administration, employee development, Solution Integration, COPC Registered Coordinator, proposal management and technical writing.
Capgemini
View- Website:
- capgemini.com
- Company phone:
- 212-314-8000
-
Gtm Manager - Intelligent Customer OperationsCapgemini Mar 2021 - PresentParis, France, FrResponsible for the growth of our Intelligent Customer Operations practice within the high tech industry, refining GTM strategy and supporting collaterals, participating in new business engagements, and supporting ICO teams across the opportunity cycle. My focus is to design hybrid "human/digital" contact centers through automation and self-service solutions, and more.
-
Senior Manager - Managed Services Solution ArchitectEy Jan 2020 - Apr 2021London, GbExcited to support EY's impressive Managed Services portfolio - shaping winning solutions that integrate the best of people, process and technology. Also helping to refine solution development and governance processes to accelerate go to market activity. -
Ww Cx Solution Offering ManagerDxc Technology May 2019 - Jan 2020Ashburn, Virginia, UsGlobal responsibility to drive complex business solutions and strategy for key clients. I provide in-depth industry and market expertise plus technical acumen to develop and execute sale of high-level operating strategies, solutions and benefits to meet client needs and requirements. Closely aligned with the shaping of DXC's Customer Experience offering strategy and roadmap. -
Cx Advisory Consultant And Cx Solution ArchitectDxc Technology Apr 2017 - Jan 2020Ashburn, Virginia, UsLead advisory consultant at DXC helping clients improve their Customer Experience, reducing customer effort across all touch points to increase brand loyalty. Dual responsibility continues as Lead Offering Solution Architect (Senior) - Customer Experience solutions. As a CX SME, recognized for ability to lead client engagements that reduce customer effort and rework, improve key processes and improve supporting systems to increase brand loyalty and improve the customer experience.
-
Solution Integrator - Customer Experience (Cx) DevelopmentHewlett Packard Enterprise Aug 2013 - Apr 2017Houston, Texas, UsSolution integration for significant commercial and public sector pursuits. Specialization is on improving the customer experience - delivering outcomes that matter. Global role with strong contact center focus. Responsible for all facets of solution design, ensuring all client requirements are met through a compelling and differentiated business case. Skilled at making critical design, operational and financial decisions with great accuracy in a short time frame. -
Account Business ManagerHewlett Packard Enterprise Nov 2012 - Aug 2013Houston, Texas, UsResponsible for Account Business Management, growth, strategy and planning for our global HP General Motors contracts - Business Process Outsourcing. Direct responsibility for Growth and Strategy within the HP GM account. Drove project that defined HP's BPO offering suite and client engagement model for the Automotive industry.
-
Proposal ManagerHewlett Packard Enterprise Aug 2010 - Nov 2012Houston, Texas, UsProposal development and pre-sales consulting. Responsible for leading HP proposal responses as a member of the Global Sales Support organization. Provide sales support across all service towers - BPO, ITO, and Applications.Responsible to ensure proposals are properly scoped, identify missing and evaluate assumptions, help identify risks, help to evaluate cost, ensure text and response match requirements.
-
Director Of Client ServicesCenter One Jan 2010 - Sep 2010Responsible for client relationship management, new business development and internal performance management and continuous improvement. Contact center services.Conducted an in-depth site assessment; generated remediation plan and related strategic plan to pursue full spectrum of CRM business.
-
Crm Portfolio ConsultantElectronic Data Systems Sep 2005 - Nov 2009Houston, Texas, UsPromoted to EDS' product management team for contact center services based upon success designing and delivering multi-site call center services. Performed a key leadership role responsible for refining our products value proposition and related diagnostic sales approach. Designed the fundamental process set and organizational structure that was tasked with apply Managed Customer Interaction Services across across a global client base. Performed consulting services on behalf of EDS for Epson, FDC, LAN Chile Airlines, and clients in the health care industry.
-
Client Delivery Executive Of Customer Service - General MotorsElectronic Data Systems Mar 2004 - Aug 2005Houston, Texas, UsClient and delivery responsibility over all EDS contact center programs for General Motors to include Saturn Customer Assistance, GM ACCESS, the GM Vehicle Purchase Program, all GM Roadside Service Programs, Saab Customer Service, and various call center infrastructure offeringsSuccessfully managed relationship with GM CARS executive clientsRecognized for excellent P&L management with more than $2m USD annual growth. Led operational design and business development activities for multi-site, multi-vendor solution for General Motors Europe.
-
Enterprise Delivery Manager - General Motors Roadside ServiceElectronic Data Systems Jul 2002 - Aug 2005Houston, Texas, UsDirector level role; responsible for multi-site contact center operations. Account and SLA responsibility for global delivery model. Total staff included 600+ employees. Sites operated in the US, Canada, and IndiaTransformed contract delivery by creating a centralized account delivery structure that orchestrated consistent delivery to common SLAsAchieved Customer Operations Performance Centers (COPC) recognition for achieving world class service level performance across the enterprise. The operation aligned with stringent best-in-class processes and implemented a successful structured management frameworkConsistently acknowledged by GM executive clients as having the highest levels of service and quality performance across all North American suppliers in our service segment
-
Customer Service Manager - General Motors Roadside ServiceElectronic Data Systems Dec 1999 - Jul 2002Houston, Texas, UsAchieved recognition by EDS and GM client for top Service Level and quality performance, despite undergoing a complicated site shutdown and knowledge transfer to a new hub siteMonitored advisor performance and provided suggestions to supervision for improvements in call handling procedures, scheduling and trainingRecognized by executive client for project management skills and employee administration during a site transition and shutdown.
-
Customer And Dealer Service Center Manager - Arvin MeritorElectronic Data Systems May 2000 - Dec 2000Houston, Texas, UsManaged operations for important Tier 1 supplier.Successfully negotiated contract renewal for ArvinMeritor and Delphi accounts Laid groundwork with client that led to significant add-on business relative to Warranty Claims processing for this key Tier 1 client, effectively doubling the size of the contact center
-
Customer Service Manager - Us CensusElectronic Data Systems Oct 1999 - May 2000West Hartford, UsManaged the entire inbound program supporting Census 2000Led over 600 agents to meet and exceed Bureau of Commerce requirementsLeaned and administered the TCS scheduling package to effectively manage a dynamic workforce to stringent program demandsMet and exceeded all performance objectives -
Customer Service Operations Manager - General MotorsElectronic Data Systems Mar 1995 - Oct 1999West Hartford, UsPerformed in several operations management roles with increasing responsibility, including establishment of key relationships with unclassified client executives.Accounts managed include Cadillac Consumer Relations, Pontiac-GMC, and OldsmobileMastered P&L management, employee administration, and effective contract management Obtained highest performance ranking among peer group for outstanding team resultsEDS - Account Operations and Support Cadillac Roadside Service and Consumer
-
Contact Center SupervisorElectronic Data Systems Feb 1991 - Mar 1995West Hartford, UsLed phone agents to high performing results, first within Roadside Assistance, then Consumer RelationsAutomotive Communications Representative - orchestrated emergency Roadside Assistance for Cadillac owners
Tim Szymanski Skills
Tim Szymanski Education Details
-
Oakland UniversityHistory -
Macomb Community CollegeAnthropology
-
Macomb Community CollegeArts
-
Eds Cornell University, Johnson School Of ManagementBusiness Administration
Frequently Asked Questions about Tim Szymanski
What company does Tim Szymanski work for?
Tim Szymanski works for Capgemini
What is Tim Szymanski's role at the current company?
Tim Szymanski's current role is Go-to-Market Manager - Intelligent Customer Operations (ICO) at Capgemini.
What is Tim Szymanski's email address?
Tim Szymanski's email address is tim.szymanski@hp.com
What schools did Tim Szymanski attend?
Tim Szymanski attended Oakland University, Macomb Community College, Macomb Community College, Eds Cornell University, Johnson School Of Management.
What skills is Tim Szymanski known for?
Tim Szymanski has skills like Crm Consulting, Proposal Management, Business Management, Service Delivery, Management Consulting, Account Management, Six Sigma, Financial Services, Sales Operations, Copc Registered Coordinator, P&l Administration, Outsourcing.
Who are Tim Szymanski's colleagues?
Tim Szymanski's colleagues are P Sowmya, Alekhya Yarrabandla, Ashutosh Shekhar, Debbie Robertson (Cattell), Narendar Narendar, Ravina Wafgaonkar, Apurva Gulve.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial