Taheerah Waliyyuddin Email & Phone Number

King Of Prussia, Pennsylvania, United States

Sales Support Zales King of PrussiaStore Team Lead operations support personnel. Handling the processing of the Buy Online Pick up in Store (BOPIS) orders also in charge of handling all returns that come into via Zales webstore portal. Coordinated non congruent ships out to other Zales Hub stores. Followed store procedures with regards to jewelry sales, asset protection and inventory control.

United States

2018 – 2020 Oversaw the dispatching fleet drivers to deliver loads, planning driving schedules, and updating driving routes. Reported directly to the fleet manager which entailed me to prepare monthly reports about vehicle maintenance and repairs. Assisted with vehicle purchases and replacements. Created process improvement to ensure compliance with DOT

King Of Prussia, Pa

Fulfillment Team Lead in charge of virtual customers’ orders with Macy’s online fulfillment total store order systems, by fulfilling the need to satisfy the digital and physical customersEnsured all online shipping needs were met within 100% target of delivery date. Lead, motivated, supported and coached the fulfillment shipping team members by maintaining positive open communications.Coordinated staffing plans with the warehouse manager with regards to appropriate staffing schedules Assisted the Merchandise Team lead with signage, markdowns, pricing adjustments, return to vendors, inventory control, and basic fill of merchandise storewide.

Primary duties as the Fleet Coordinator consisted of ensuring that the asset unit inventory within SAP and also synchronized and properly updated between AmeriGas asset register and third party vendor systems. Maintain on site Vehicle unit files which included assisting with Regulatory, License, Title, Registration, Permitting and Fee processing unit Transfers and Remarketing processes. Coordinated literature and product information distribution to the Field Tracked and monitored vehicle safety recall notifications to the field. Assisted Fleet Managers and Fleet analyst as needed on day to day work flows and special projects. Assisted with Fuel card approval processes and control limits within WEX (Wright Express Systems) which entailed identifying cost saving opportunities and/or cost avoidance savings. Developed and maintained analysis reporting as requested by AmeriGas Management. Performed in the roles as one of the frontline and primary contacts for AmeriGas Fleet while interacting with field locations as a source of pertinent information of fleet related activities.

Resolved first and second level support by responding to ticket/incident MAGIC Service Desk and most recently HP Service Desk handling approximately 75 incidental calls daily. Installed, maintained, and upgrading PC software; established local or network connections to end users. Created an Asset Management Database to track Software and Hardware Peripherals. Supported Telecom communications with troubleshooting telephone password resets, program telephone IP and TN settings. Creating and resetting security passcodes within Unix, RSA, CITRIX Management and Active Directory. remote customers support liaison via Virtual Networking Connection (VNC) which has included troubleshooting network connectivity using TCP/IP tools. Created and Uploade documentation via Sharepoint. Worked on Special Projects within DeLage Landen Beacon Project Support Liaison

AFLAC InsuranceLicensed Independent Health Insurance Producer in the State of Pennsylvania. Opened and closed major accounts in the State of Pennsylvania such as the Borough of Kennet Square. Assisted with the mass enrollment with Temple University, Septa and the City of Philadelphia.

Information Technology Project AdministratorAs the Project Administrator duties included but not limited to maintaining and updating complex project schedules using MS Project, creating marketing presentations in MS PowerPoint, ABT, creating and resetting HUB/Unix ids. Documented and tracked all development request for change management. Assisted in the coordination of meetings in order to assure timely and accurate project completion, made recommendations for process development or changes in service Transcribed minutes and communicating outcome of project meetings Applications support with Mortgage banking and Loansoft Software

Project Administrator for a Pharmaceutical Software Development Company, managed project status reports from design to implementation include generating and updating all Project Schedules via Project Management. Within this position I served as a single point of contact and acted in a liaison capacity to manage projects performed by Project Management. I also ensured that the development project plans adhere to the Master Project Plan throughout the project lifecycle. I have maintained Technical Documentation via Telelogic Doors (Requirements Management for Software Development).

Education, Information Technology, Ms Software Applications, Project Office Administration

Spanish, French and Arabic written and spoken including other various North and West African languages

Educational/Instructional Technology