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Application Analyst, Active Directory administrator, Salesforce administrator, enterprise application administrator, second-tier escalation point. Below is a partial list of my accomplishments:* Reduced the time required to provision a new laptop via Microsoft Intune by 75%, eliminated user interaction after initial login at Mediabrands* Led all phases of an IT ticketing system (BMC FootPrints) adoption for Viking Cruises, including implementation, training documentation, manager training, ongoing administration and maintenance* Led adoption of device and asset management platform (BMC Client Management) at Viking Cruises, including implementation, agent training, ongoing administration and maintenance* Improved hardware refresh process at Baxter BioScience, which reduced the time required to replace approximately 75 PC’s from twelve working days to eight, reduced client downtime by over 50%, and brought the project in more than $3,000 under budgetSpecialties: Vertical application administration, senior-level / executive support, junior-level BSD / Linux administration.
Digital Synergy Consulting Inc.
View- Website:
- digitalsynergyit.com
- Employees:
- 5
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Digital Synergy Consulting Inc.Calabasas, Ca, Us
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Senior Support AnalystFlycast Partners Mar 2023 - Nov 2023St Petersburg, Fl, Us -
Information Technology AssociateMediabrands Jun 2021 - Mar 2023New York, Ny, Us* Performed on-site and remote technical support and troubleshooting for several hundred workers in the LA office and nationwide* Created and administered Active Directory Azure AD and M365 accounts* Developed PowerShell scripts to automate repetitive tasks* Administered cloud accounts (e.g., M365, Microsoft Azure, Adobe Creative Cloud, etc.), performed troubleshooting as needed* Enrolled mobile devices into Intune MDM, performed troubleshooting as needed -
It Support SpecialistAerovironment (Consulting For Cresent Staffing, Inc.) Dec 2020 - Mar 2021Arlington, Virginia, Us- Performed hardware refresh of out-of-warranty laptops- Updated Windows to currently supported build via iVanti device management console- Migrated user profile and associated data, installed assigned applications, performed drive encryption -
Senior Application AnalystViking Cruises Jun 2016 - Jun 2020Basel, Switzerland, Ch* Implemented and Administered BMC FootPrints Service Management ticketing system, which routed ~1,000 service request and incident tickets per month* Implemented and administered BMC Client Management for ~1500 devices and assets* Maintained the "golden" images used for laptop and desktop systems* Handled second-level escalations and on-site executive support requests* Implemented and Administered Druva inSync endpoint backup platform for ~300 users -
Desktop SupportViking Cruises Jul 2009 - May 2016Basel, Switzerland, Ch* Hands-on technical support of ~800 users, including senior-level executives* Administered ESET Endpoint Antivirus with ~800 client devices* Implemented monitoring of alerts and consumable supplies for ~25 network printers
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Technical AnalystBaxter Bioscience Jul 2008 - Sep 2008Deerfield, Illinois, Us* Improved the hardware refresh process, which reduced the time required to replace approximately 75 PC’s from twelve working days to eight, reduced client downtime by over 50%, and brought the project in more than $3,000 under budget* Provided hands-on support of hardware-, software-, and network-related issues to approximately 600 users * Administered workstation and user Active Directory accounts -
Office Systems CoordinatorVentura County Health Care Agency Jan 2008 - Apr 2008* Supported approximately 1000 users in clinics and hospitals throughout Ventura County
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Sr. Pc/Lan TechnicianDatadirect Networks Sep 2007 - Oct 2007Chatsworth, Ca, Us* Performed hands-on troubleshooting of hardware, software, and network-related issues for approximately 175 users, including senior-level executives -
Desktop Support RepresentativeAmgen Feb 2006 - Apr 2007Thousand Oaks, Ca, Us* Performed hands-on troubleshooting and resolution of issues related to upgrade of approximately 15,000 users to Office 2003 (O2K3) throughout North America and Puerto Rico* Provided phone-based and hands-on troubleshooting of PDA, hardware, software and network-related issues for approximately 2,200 Thousand Oaks users -
Desktop Support RepresentativeSl Power Electronics (W-2 Contract) May 2005 - Jun 2005* Migrated dozens of users, computers, Windows profiles and home directories to the Active Directory in approximately 7 working days, with minimal impact on business operations * Installed, configured, tested and brought Windows Server Update Services (WSUS) on-line in approximately three working days; trained two full-time staff members in its operation and administration* Brought all systems up to current IS standards, by upgrading or replacing hardware and software as necessary; provided IT Manager with an accurate inventory report
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Help Desk AnalystAmgen Jan 2004 - Feb 2005Thousand Oaks, Ca, Us*Supported approximately 15,000 Amgen employees worldwide, and throughout North America*Performed user training and troubleshooting of Microsoft Office, including Outlook 2000 (e.g., permissions, calendar sharing, delegates)
Tim Katz Skills
Tim Katz Education Details
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Moorpark CollegeFine Arts
Frequently Asked Questions about Tim Katz
What company does Tim Katz work for?
Tim Katz works for Digital Synergy Consulting Inc.
What is Tim Katz's role at the current company?
Tim Katz's current role is Senior Application Analyst.
What is Tim Katz's email address?
Tim Katz's email address is tk****@****hoo.com
What is Tim Katz's direct phone number?
Tim Katz's direct phone number is +184794*****
What schools did Tim Katz attend?
Tim Katz attended Moorpark College.
What skills is Tim Katz known for?
Tim Katz has skills like Cabling, Project Management, Troubleshooting, Active Directory.
Who are Tim Katz's colleagues?
Tim Katz's colleagues are Andre H..
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