Tk Aung Email & Phone Number

Irvine, Ca, Us

Irvine, Ca, Us

Aliso Viejo, California, United States

Yangon, Myanmar

As a Head of Business Information Technology for Thailand-based Multinational South East Asia Wholesale Retail Chain:I oversaw and concluded a project with a budget worth of over two million USD, leading hardware infrastructure and software development for the flagship store.I also set up servers/workstations and secured WAN/LAN networks, internet and IPLC services, printers, phones, and POS as part of the flagship project. For the successful launch of the store within time and budget constraints, I managed several hardware and software projects.As a Primary Liaison/Product Owner, I facilitated the business and developer team relating to critical systems development, including Oracle retail ERP (MOM), e-commerce platform, CRM, store back-office management, and POS.To enhance product value, I aligned the teams with business goals, created clear deliverables, and delivered leadership for localization of Myanmar regulations/standards/practices.My key accomplishments include:• Built a team of six strong members while defining clear objectives and empowering the team with decision-making authority and autonomy, which led to achieving an SLA level of 99.5% uptime.• Spearheaded sales by 20% through collaboration with marketing team and launch of reward campaign.

Los Angeles, California, United States

As an Information Technology Consultant for customized IT-solutions provider for SMBs:To support the dermatology clinic, I delivered workflow automation, which improved productivity by 40%, reduced clerical labor, and eliminated errors on patient intake, billing/bill collection, insurance eligibility verification, and online payment processing.My key accomplishments include:• Administered on premise Windows AD, file server, and network to host medical practice management software for Los Angeles orthopedic physician office, which enabled delivery of 99.5% uptime service level.• Facilitated interior design firm to migrate from on premise email and file server to G-suite, which allowed designers to access from anywhere without compromising data security or service stability.

Los Angeles, California, United States

As an IT Manager for Worker’s Compensation Law Firm with six offices:I migrated the firm to a cloud-based legal practice management system (PMS), which boosted the company's productivity by 40% and attorney's billable hours by 10%.I designed, implemented, and steered a firm's business continuity plan for seamless operational activities within seven days in event of a disaster while utilizing the cloud, cross-sites, and local data backup solutions.My key accomplishments include:• Led deployment of fault tolerance cluster with high availability network and server infrastructure, leveraging MS Windows Clustering, Hyper-V virtualization, and SAN storage devices, which increased company's productivity by 10% via delivery of zero system downtime.• Setup and administered various electronic billing systems and decreased the time required to bill clients by 25% as well as saved the company paper and mailing cost.• Championed a digital archiving solution to digitize paper case files stored at record management company, which enabled the firm in reducing cost and eventually eliminating service fees charged by record management company, also retrieving archived digital case files instantaneously.