Associate Manager - Infrastructure Engineering

• Senior member of a highly talented collaboration team, responsible for researching, evaluating, designing, proposing, installing, and maintaining OdysseyRe’s global communications networks and technologies over 33+ office locations.• Performed various upgrades to OdysseyRe’s communications infrastructure, including modernization of the Polycom infrastructure, deployment of the WebSuite solution, and implementing a global video scheduling system.• Developed and deployed standardized endpoint configurations to all existing and new video and voice endpoints, resulting in streamlined maintenance and troubleshooting.• Responded to C-level collaboration tickets with rapid, professional, white-glove service.• Consistently addressed and overcame end-user knowledge and training issues, while simultaneously developing and implementing a training program to enable users to utilize collaboration systems more effectively.• Persistently troubleshot issues requiring deep knowledge of collaboration systems, in one instance even working directly with the manufacturer’s developers to recreate and address an incompatibility regarding firewall traversal.

• Daily responsibilities included rapid response, including 24x7 on-call availability, to work orders related to a high-security standalone network, ranging from Cisco troubleshooting to component-level troubleshooting of VIIDS circuit boards.• Coordinated with on-site security to perform maintenance of critical systems with little to no impact on normal daily operations.• Recognized as a top 3 performer in the overall top VIIDS workcenter in the USAF.• Contributed to workcenter being designated an Exceptional Performer by the USAF Inspector General during the 2012 combined Unit Compliance Inspection and Nuclear Surety Inspection.• Supported, maintained, and trained others on the use and maintenance of a $13.2 defense system enhancement.• Contributed to workcenter being recognized as Communications Workcenter of the Year for United States Global Strike Command.Theater Deployment – Operation New Dawn (Iraq) April 2011 – Nov 2011• Additional duties included responding to desktop and infrastructure support requests, resolving network outages, accountability for $1M+ of secure networking equipment.• Awarded “Airman of the Month”, given for excellence in job performance.• Resolved mission-critical network outage related to remote aircraft control; prevented 4 aircraft from being diverted and received personal recognition from affected Group commander and pilots.• Rapidly resolved mission-critical communications outage to Combat Search and Rescue compound, enabling them to continue their life-saving mission.• Executed seamless transition of 30,000+ base personnel from hard-line network and PBX services to satellite link in a single 17-hour shift.

• Daily duties focused on development, deployment, and maintenance of company-wide network infrastructure, including servers, core routers, switches, WLAN access points, and corresponding documentation.• Worked in conjunction with Operations team to overhaul and properly groom distribution closets.• Used incident management software to accept and track tasks, such as imaging, configuring, and deploying servers and infrastructure equipment.