-Led strategic planning and execution of Tinder's onboarding programs, including New Hire Orientation and New Engineer Onboarding-Oversaw creation of trainings (live & on-demand) and job aids to support company-wide initiatives (Values, Tinder Business Fundamentals, Return to Office, etc.)-Executed training and communications for Tinder's Performance Review Cycles-Facilitated virtual and in-person DiSC Workshops to internal teams-Mentored and supervised work for junior team membersAsians at Tinder Part Time Lead (Jan 2023 to Present)-Led strategic roadmap planning for ERG board-Orchestrated and facilitated "Breaking the Bamboo" Ceiling Event, featuring our CEO, CTO, and COO, amplifying the voices and experiences of the Asian community within the company-Mentored and coached ERG board members, empowering them to organize important cultural events (Lunar New Year, Mid-Autumn Festival, etc.), roundtables for community members, networking opportunities, and more

Spearheaded creation of Tinder's Engineering Onboarding program to support new hires in getting up to speed as quickly as possible.-Conducted robust needs analysis to identify learning needs for the Engineering organization-Designed project plan and Introduced an agile project management approach to training development, which reduced time to delivery from 3 months to 3 weeks-Led 4 project teams of 20+ SMEs to author content, run live training sessions, and create on-demand e-learnings

Trained & mentored students on coaching skills

- Designed & delivered Food & Body-Love 1-1 & group coaching program to guide women in overcoming emotional eating and make peace with food.- Created and delivered instructional content via blog posts and YouTube Videos at coachingwithkeia.com/blog

Led 2-Day training modules & weekly webinars to train students to develop coaching & leadership skills

-Developed and delivered new hire onboarding training. Adapted in-person training to virtual environment in response to COVID-19. As result, supported the onboarding of 33 new support engineers in 2020.-Conducted needs assessment & designed training efforts for 40-person support team. Managed SMEs on team to deliver training on advanced topics. As a result, the team achieved 7% growth increase in overall customer satisfaction in 9 months, meeting the customer satisfaction goal of 4.5/5 in 2019.

-Spearheaded training delivery in new support site launches in Redmond, WA & San Jose, Costa Rica. -Defined training objectives & authored training content for beginner & advanced skillset training in collaboration with instructional design team.-Trained & mentored over 150 junior support engineers to onboard to team’s policies & processes.-Troubleshot Microsoft Azure subscription & billing issues with customers by phone & email; Commended as top case closer among teammates in FY2016.

- Assisted in delivery of in-person training for participants to develop coaching skills-Provided feedback and mentoring to students