Tanmoy Dhang Email & Phone Number

Mumbai, Maharashtra, India

• Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
• Monitoring Endpoint Security for any suspicious activity.
• Monitoring of ERP application Server resource utilization on daily basis hosted in the azure cloud server.
• Using available resources in problem-solving for employees, minimizing the need to esclate problems for the resolution.
• Troubleshooting problems across Windows operating system and applications.

Mumbai, Maharashtra, India

• Managed security, backup, maintainance of organisation's website "primexindia.in" and updation of its resources from time to time.
• Deployed and managed Wordfence Firewall on our hosted website to protect it from ddos attacks.
• Checking logs of scans which happened on daily basis to find out any suspicious login attempts or file modifications.
• Deployed NAS servers for data backups and file sharing.
• Troubleshooting problems across Windows operating system and applications.
• Providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Mumbai Area, India

• Worked on Salesforce at L1 and Jira Board at L2 Level for fixation of various support tickets related to category, commission, product types or shelves of various items.
• Re-attributing the given products. Providing necessary values/attributes to the products given by our client, Walmart.
• Auditing the given category page as per client’s requirement.
• Cleaning the left-hand navigation of the given category by adding, editing and removing the insignificant attributes.
• Modified Product Types and Shelf Names for different categories.
• Maintaining Reports for Onsite and Offshore Team on daily, weekly and monthly basis of support tickets.

Bachelor'S Degree, Information Technology, 66.05 %

Hsc, Science / It, 60.00 %

Ssc, 80.30 %