Taylor Kerkering Email & Phone Number

Portland, Or, Us

- Resolve escalated (tier 2) issues and collaborate with COE and other groups for quick and effective resolution- Compile reporting and data analysis supporting internal practice and regulatory requirements, such as Position Management, Affirmative Action, EEO, etc.- Support HR administration work, such as severance record upkeep, ad hoc reporting, data auditing, and general recordkeeping, and recommend ways to improve and standardize work to support automation where feasible.- Liaise with Center of Excellence and HR Business Partners to deliver employee and manager-facing help content and to support questions- Support program rollouts by participating in solution review, testing and knowledge article creation

Portland, Oregon, United States

- Provide frontline support for HR-related inquiries and preformed various tasks related to HR activities and programs such as Workday, SterlingONE, and Guardian Lawlogixs. - Maintain cross-functional knowledge of HR processes to assist contacts with all self-service activities. - Report trends related to inquiries and partner with COE and Process Owners to ensure quick and effective resolution.- Preform regular audits, testing, and reporting in various HR systems to ensure compliance standards are met.- Provide professional customer service through the #AskHR queue with upwards of 400 tickets on any given day, as well as phone calls to the AskHR phone line.

Beaverton, Or

- Provide support to all levels of the organization through the categories of HR Compliance, HR Systems, and customer support in the team inbox and on the Workday Hypercare Team.- Trained new team members on HR Operations Coordinator tasks. - Worked directly with Senior HR Operations Managers, HRBP’s, and teammates to ensure a seamless Workday launch by maintaining BAU, completing audits and testing, and collaborating on communication for retail.

Bachelor'S Degree, Management

Associate'S Degree, Business