Tim Kerrigan

Tim Kerrigan Email and Phone Number

Engineer at undisclosed @ Undisclosed
Durham, NC, US
Tim Kerrigan's Location
Durham, North Carolina, United States, United States
Tim Kerrigan's Contact Details
About Tim Kerrigan

Passionate customer focused individual. I enjoy empowering people, implementing solutions, and developing creative thinking solutions that move organizations forward! Certifications: - Splunk Accredited ES Implementation - Splunk Accredited Consultant - Splunk Accredited Core Implementation - Splunk Accredited Implementation Fundamentals - Splunk Certified Architect II - Splunk Certified Architect - Splunk Certified Admin - Splunk Certified Power User - Splunk Certified UserSplunk Engineer Splunk ConsultantSplunk PS ConsultantProfessional Services

Tim Kerrigan's Current Company Details
Undisclosed

Undisclosed

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Engineer at undisclosed
Durham, NC, US
Employees:
8972
Tim Kerrigan Work Experience Details
  • Undisclosed
    Undisclosed
    Durham, Nc, Us
  • Undisclosed
    Engineer
    Undisclosed Jan 2024 - Present
    Us
  • Rhondos
    Engineer
    Rhondos Jan 2021 - Jan 2024
    Portland, Oregon, Us
  • Kinney Group, Inc.
    Splunk Engineer
    Kinney Group, Inc. Apr 2018 - Jun 2021
  • Centurylink
    Devops Manager, Systems Engineering
    Centurylink 2016 - Apr 2018
    Supervising a team of 18 resources in solution, definition, management, measurement and delivery of requirements for development teams in support of the company IT objectives. Played with several teams using Agile and Waterfall approaches within the Ecom, Enterprise Portal, Finance, and BSS Data and Analytics systems. • Transformed teams from application-based waterfall to feature-based agile development.• Created Analytics to assist in measuring delivery and the status of CR’s and Features for programs.• Remove roadblocks and impediments within the team and with external processes and users.• Collaborated and partnered with the Product Owner and Scrum Master to plan and execute development projects, ensuring that teams have appropriate products and technical specifications, guidance and resources to deliver tasks on an aggressive, but achievable timeline.• Proposed, initiated, championed, developed and coordinated development of the Splunk Intern Program, CA Agile Central Feature/MMP/CR Tracking, Release Reporting metrics, Transformation Interval Reduction metrics, 90 Day Customer Churn analysis utilizing SPLUNK.
  • Centurylink
    Devops Manager, Strategy Management
    Centurylink 2014 - 2016
    Portfolio Management of Enterprise Business Customer Experience Portfolio. Financial management of the portfolio cost and objectives to meet alignment and delivery objectives across the organization. • Financial management of Programs for the Business Customer Experience portfolio• Executive status reporting across the organization both with IT and the business units• Remove roadblocks and impediments in meeting portfolio objectives.• Management of resources in support of Program management tasks in support of portfolio.• Collaborated and partnered with the Product Owner to set future direction and objectives within the portfolio.• Spearheaded Transformation Interval Reduction analytics efforts.
  • Centurylink
    Devops Manager, Application Systems – Ongoing Support (Billing Support Systems - Consumer)
    Centurylink 2009 - 2013
    Manager, Application Systems – Ongoing Support (Billing Support Systems - Consumer)Managed team of onshore and offshore developers supporting Ensemble CSM and OMS, iRep, and HandBook. The development team used C/C++, Java, Shell scripting, PERL, PL/SQL, VB.NET, and more.• Ensured successful quoting, ordering, provisioning, fulfillment and billing of customer services• Assumed leadership of the PC Emulation team, a business formed technical team focused on automation. Expanded services to all offline call centers, enabling Customer Care to meet targeted cost reductions• Provided solutions that allowed the business to avoid expensive manual efforts• Significantly reduced ticket backlog created during Embarq conversion. Tickets reduced from over 6,000 to below 500• Partnered with the business to streamline issue handling processes. Created automated triage and assignment processes which led to decreased MTTR• Released monthly code fixes into production in support of break fix issues.• Implemented real time analytics for uptime, performance indicator measurement, and issue resolution • Supported 24x7 On-call support of production systems to ensure uptime and customer availability.• Created 24x7 Release and Performance Tracking metrics for Billing Support using Splunk.
  • Centurylink
    Devops Manager, Systems Architecture & Application Administration
    Centurylink 2001 - 2008
    (Intranet,Ecom,MyAccount,Dotcom,Microsoft Exchange,Active Directory, Solaris, Windows, etc.)Managed and supported server level systems in support of the Enterprise. This included software and hardware purchasing,application installation and uptime, architect future state technology for all external facing web technologies as well a email/collaboration systems. • Maintained code and system uptime for Dotcom and Intranet systems• Implemented 1st integrated collaboration and scheduling system across the enterprise• Coordinated cost planning for hardware and software• Facilitated one the first high availability and load balanced systems in the organization• Introduced and implemented NAS for the Dotcom and Intranet systems• Ensured executive leadership was provided with real time support
  • Centurylink
    Programmer Analyst I-Iii ,Web Master, Application Administrator
    Centurylink 1997 - 2000
    Developed code using scripting languages and web development technologies to support the wireless billing, MyAccount, and Dotcom applications.• Automated number of manual tasks had been run manually for years • Provided support and enhancements for CenturyLink’s internet presence• Maintained and installed secure certificates for the web• Managed code repositories and change management• Deployed code and ensured uptime for servers• Provided SLA metrics for supporting systems• 24/7 on-call schedule• Created and managed alerting for applications and hardware notifications

Tim Kerrigan Skills

Telecommunications Integration Vendor Management Sdlc Requirements Analysis Voip Wireless Data Center Unix Program Management Ip Disaster Recovery Ethernet Software Project Management Solution Architecture Business Analysis Software Development Billing Systems Mpls Enterprise Architecture Itil Cisco Technologies Cloud Computing Security Software Development Life Cycle

Tim Kerrigan Education Details

  • University Of Louisiana Monroe
    University Of Louisiana Monroe
    General
  • University Of Louisiana Monroe
    University Of Louisiana Monroe
    Computer Science

Frequently Asked Questions about Tim Kerrigan

What company does Tim Kerrigan work for?

Tim Kerrigan works for Undisclosed

What is Tim Kerrigan's role at the current company?

Tim Kerrigan's current role is Engineer at undisclosed.

What is Tim Kerrigan's email address?

Tim Kerrigan's email address is ti****@****ink.com

What is Tim Kerrigan's direct phone number?

Tim Kerrigan's direct phone number is +163697*****

What schools did Tim Kerrigan attend?

Tim Kerrigan attended University Of Louisiana Monroe, University Of Louisiana Monroe.

What skills is Tim Kerrigan known for?

Tim Kerrigan has skills like Telecommunications, Integration, Vendor Management, Sdlc, Requirements Analysis, Voip, Wireless, Data Center, Unix, Program Management, Ip, Disaster Recovery.

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