Todd Kieser Email & Phone Number

Eugene, Or, Us

Eugene, Or - Oregon, Us

Pearl Buck Center annually supports the efforts of about 700 children and adults with intellectual and developmental disabilities in the Eugene-Springfield area. Our programs include Pearl Buck Preschool, Community Employment, Supported Living, Life Enhancing Activities Program (LEAP), Project SEARCH, and Vocational Academy. Through these programs, we strive to provide the support these individuals need to be empowered, independent members of our society.

I support the owner implementing and troubleshooting technology to improve processes and productivity. Implementing tools for sharing of data, ftp tools, sound editing, video creation and editing, and addressing any technical issues as they arise. In addition, I do networking, and social media work to build brand visibility.

San Francisco, California, Us

I managed the Travel/Expense team to improved the software configuration of Concur, and corporate card payments in SAP. I also maximized tax benefits worldwide, improved efficiency, and improved the end user experience. I managed the outsource partner relationship in relation to Travel and Expense, update training material and, recommended new software, new procedures and led implementation of any changes to the program. Project management to address processes that needed fixing for global tax implementations in European countries, and assisted in updating processes in Payroll. In addition I am using Cognos reporting to provide better data, and improve processes.

Visit area clubs provide and receive feedback on how clubs are doing and provide assistances to improve the club experience.

Eugene, Or, Us

Manage, inbound and outbound call center, in addition to eServices support, and managing of eServices vendor relationships.

Portland, Oregon, Us

Visit other Toastmaster Clubs and provide feedback and guidance to improve their individual clubs and to share ideas of other clubs.

Beaverton, Oregon, Us

Managed the call center, including loan officers. Improved reporting, training and data collection.

San Jose, California, Us

Improved the cost efficiency of the consumer support organization (technical and non technical support) by championing automation and improving tools. As a consultant to the service management team, improved service levels by streamlining and reorganizing phone menus while also correcting the use of agent groups and application priority levels. Oversaw workforce management team, and increased management team’s use of related agent monitoring tools, increasing schedule adherence across departments by over a half hour per agent. Maximized the fee based support model driving the fee based percentage from under 10% at one time, to over 65%. Key participant in developing the CRM solution for consumer services by proposing functionality, testing, reporting, documenting, and training the users on the new application.