Todd Kieser Email and Phone Number
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Confident leader with experience in improving business processes and efficiency for accounts payable and call centers. Building cohesive teams and strong business relationships with vendors and all levels of the organization. Track record of increasing organizational effectiveness, and performance. Demonstrated skills in problem-solving, personnel development, and team building. Committed and motivated with exceptional customer relation and decision-making skills.
Pearl Buck Center
View- Website:
- pearlbuckcenter.com
- Employees:
- 88
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Schedule And Development SpecialistPearl Buck CenterEugene, Or, Us
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Schedule & Development SpecialistPearl Buck Center Sep 2023 - PresentEugene, Or - Oregon, UsPearl Buck Center annually supports the efforts of about 700 children and adults with intellectual and developmental disabilities in the Eugene-Springfield area. Our programs include Pearl Buck Preschool, Community Employment, Supported Living, Life Enhancing Activities Program (LEAP), Project SEARCH, and Vocational Academy. Through these programs, we strive to provide the support these individuals need to be empowered, independent members of our society.
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Process And Communications AdvisorCrossculturalnow Jan 2012 - PresentI support the owner implementing and troubleshooting technology to improve processes and productivity. Implementing tools for sharing of data, ftp tools, sound editing, video creation and editing, and addressing any technical issues as they arise. In addition, I do networking, and social media work to build brand visibility. -
Travel & Expense ManagementLevi Strauss & Co. Aug 2015 - Dec 2020San Francisco, California, UsI managed the Travel/Expense team to improved the software configuration of Concur, and corporate card payments in SAP. I also maximized tax benefits worldwide, improved efficiency, and improved the end user experience. I managed the outsource partner relationship in relation to Travel and Expense, update training material and, recommended new software, new procedures and led implementation of any changes to the program. Project management to address processes that needed fixing for global tax implementations in European countries, and assisted in updating processes in Payroll. In addition I am using Cognos reporting to provide better data, and improve processes. -
Area DirectorToastmasters District 7 Jul 2019 - Jul 2020Visit area clubs provide and receive feedback on how clubs are doing and provide assistances to improve the club experience.
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Phone Branch ManagerNorthwest Community Credit Union Aug 2006 - Jan 2015Eugene, Or, UsManage, inbound and outbound call center, in addition to eServices support, and managing of eServices vendor relationships. -
Area GovernorToastmasters District 7 2009 - 2010Portland, Oregon, UsVisit other Toastmaster Clubs and provide feedback and guidance to improve their individual clubs and to share ideas of other clubs. -
Phone Branch ManagerRivermark Community Credit Union Oct 2002 - Aug 2006Beaverton, Oregon, UsManaged the call center, including loan officers. Improved reporting, training and data collection. -
ManagerSymantec 1991 - 2002San Jose, California, UsImproved the cost efficiency of the consumer support organization (technical and non technical support) by championing automation and improving tools. As a consultant to the service management team, improved service levels by streamlining and reorganizing phone menus while also correcting the use of agent groups and application priority levels. Oversaw workforce management team, and increased management team’s use of related agent monitoring tools, increasing schedule adherence across departments by over a half hour per agent. Maximized the fee based support model driving the fee based percentage from under 10% at one time, to over 65%. Key participant in developing the CRM solution for consumer services by proposing functionality, testing, reporting, documenting, and training the users on the new application.
Todd Kieser Skills
Todd Kieser Education Details
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Pierce CollegeGeneral Education
Frequently Asked Questions about Todd Kieser
What company does Todd Kieser work for?
Todd Kieser works for Pearl Buck Center
What is Todd Kieser's role at the current company?
Todd Kieser's current role is Schedule and Development Specialist.
What is Todd Kieser's email address?
Todd Kieser's email address is to****@****uss.com
What is Todd Kieser's direct phone number?
Todd Kieser's direct phone number is +154174*****
What schools did Todd Kieser attend?
Todd Kieser attended Pierce College.
What are some of Todd Kieser's interests?
Todd Kieser has interest in Social Services, Civil Rights And Social Action, Education, Environment, Human Rights, Health.
What skills is Todd Kieser known for?
Todd Kieser has skills like Customer Service, Management, Training, Team Building, Coaching, Call Centers, Leadership, Time Management, Call Center, Leadership Development, Business Development, Business Planning.
Who are Todd Kieser's colleagues?
Todd Kieser's colleagues are Brian Jeffryes, Savannah Perkins, Debby Castleberry, Kirstie Toushay, Zimmerman Scott, Deborah Jones, Shambrae Halsey.
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