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Tim Kirchhoff is listed as Product Support Manager at Catapult, a company with 566 employees, based in Detroit Metropolitan Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Tim Kirchhoff.
Tim Kirchhoff previously worked as Team Lead, Product Support at Catapult and Senior Product Support Technician at Catapult. Tim Kirchhoff holds Bs, Information Technology from University Of Central Florida.
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Tim Kirchhoff is a Product Support Manager at Catapult.
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Detroit, Michigan, United States
- Managed a global support team providing top-class customer service to 300+ Professional and Collegiate teams- Conducted weekly calls with VP of Operations discussing support metrics (response & resolution SLAs, customer satisfaction, and live response times) and where we can improve- Led weekly Escalation Calls with Product and Development discussing and.
Chicago, Illinois, United States
- Managed and ramped up a brand new support team focusing on MatchTracker, Focus & Hub- On-boarded and trained remote team members through workshops, 1-on-1 discussions, and shadowing- Tracked SLA response times and identified areas of improvement to ensure tickets were resolved efficiently- Worked closely with Product and Development teams to reproduce.
Boston, Massachusetts, United States
- Created documents and trained team members on MatchTracker, Focus, and Hub- Provided game day support for MatchTracker and Focus clients- Led QA testing for the entire Replay suite of products- Tracked and provided detailed documentation of software bugs- Worked alongside developers to verify new features and bug fixes- Identified issue trends and.
Orlando, Florida Area
-Provided front line customer support for over 120 XOS Instant Replay customers. -Provided 24/7 support over the phone, remotely via LogMeIn, and on-site at campuses, arenas, and sporting events.-Provided quality assurance testing on new software builds.-Integrated and tested A/V equipment and computers. -Recorded incidents and software bugs into support.
Other employees you can reach at catapultsports.com. View company contacts for 566 employees →
Mena Faiz
Colleague at CatapultBurlington, Ontario, Canada, Canada
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Yohann D'Souza
Colleague at CatapultSunbury, Victoria, Australia, Australia
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Matt Haddon Jr
Colleague at CatapultSolon, Ohio, United States, United States
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Katie Mcpherson
Colleague at CatapultOrlando, Florida, United States, United States
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Brendan Fuller
Colleague at CatapultNewark, Delaware, United States, United States
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Thomas Relf
Colleague at CatapultLondon, England, United Kingdom, United Kingdom
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Hussain Gondalwala
Colleague at CatapultGreater Melbourne Area, Australia
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Joel Alecio
Colleague at CatapultArgentina, Argentina
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Shawn Barthel
Colleague at CatapultChattanooga, Tennessee, United States, United States
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Chris Bashaw
Colleague at CatapultGreater Boston, United States
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Quick answers generated from the profile data available on this page.
Tim Kirchhoff works for Catapult.
Tim Kirchhoff is listed as Product Support Manager at Catapult.
Tim Kirchhoff is based in Detroit Metropolitan Area, United States, United States while working with Catapult.
Tim Kirchhoff has worked for Catapult and Xos Digital.
Tim Kirchhoff's colleagues at Catapult include Mena Faiz, Yohann D'Souza, Matt Haddon Jr, Katie Mcpherson, and Brendan Fuller.
You can use AeroLeads to view verified contact signals for Tim Kirchhoff at Catapult, including work email, phone, and LinkedIn data when available.
Tim Kirchhoff holds Bs, Information Technology from University Of Central Florida.
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