Responsible for managing and growing cybersecurity focused business units including people management, strategic planning, budgeting, and operational execution. Successfully developed and delivered a comprehensive suite of incident response services, including compromise assessments, tabletop exercises, forensics, recovery, M&A due diligence, and ransomware readiness.Led teams responsible for MSSP products, security support services, incident response, digital forensics, and technical consulting. Handled all customer issues and escalations.Lead the Threat Intelligence and Detection Engineering teams responsible for researching and developing actionable cybersecurity intel and building associated alarming detections for the SIEM platform.Worked with insurance carriers and legal teams to deliver services in compliance with contractual obligations for our customers. Advised on complex legal and regulatory issues around incident response.Sitting member of the Security Advisory Committee.

Team Lead for the data center, wireless, and security implementation practices. Responsible for ensuring the delivery of properly engineered solutions to our clients. Provide escalation support, technologies mentoring and guidance in the trenches, perform scope reviews, after action reports, develop training plans, and work to foster positive change in the organization as a whole.Storage: EMC VNX, EMC Isilon, RecoverPoint, Nimble, & NetAppBRS: DataDomain, Avamar, Veeam, Symantec Backup ExecServers: Cisco UCS B & C-Series (Primary), Dell, & HPSwitching: Nexus Data Center (5K, 7K, 9K)Microsoft: Active Directory, Exchange, SCCM, Hyper-VCitrix: XenApp, NetScalerVMware: ESXi/vCenter, Horizion Suite, vSphere Replication

Data Center Specialist for the data center technologies implementation practice. Responsible for ensuring the delivery of properly engineered solutions within the data center technologies space. Provide escalation support, technologies mentoring, and guidance; also within the data center practice arena.Storage: EMC VNX, EMC Isilon, RecoverPoint, Nimble, & NetAppBRS: DataDomain, Avamar, Veeam, Symantec Backup ExecServers: Cisco UCS B & C-Series (Primary), Dell, & HPSwitching: Nexus Data Center (5K, 7K, 9K)Microsoft: Active Directory, Exchange, SCCM, Hyper-VCitrix: XenApp, NetScalerVMware: ESXi/vCenter, Horizion Suite, vSphere Replication

Data Center technologies consulting engineer responsible for design and implementation of products and solutions for Education, Government, and private industry customers. This requires a broad and effective knowledge of technologies such as EMC SAN, NetApp SAN, Nimble SAN, Cisco UCS, 3750 Switches, Cisco MDS, VMWare ESXi, vCenter, SRM, FT, and Horizon View along with DataDomain and Citrix XenApp and XenDesktop.

Accountable for large scale projects critical to meeting client commitments, business KPIs, and legal commitments. Provided tier-three support for all technologies in the realm of systems, virtual infrastructure, Active Directory, and several custom application systems.Performed data restoration projects that required recreating legacy backup environments where possible as well as restoring of data through unconventional means all while ensuring data integrity and maintaining chain of custody to ensure legal validity.Upgraded a legacy Exchange 5.5 environment including merging multiple NT and AD Domain systems to mitigate the global impact of daylight savings changes with minimal costs. Resolved critical issues with global monitoring systems enabling the organization to achieve better preemptive alerting resulting in decreased MTTR response times across all infrastructure technology areas and an improved image of Information Technologies’ responsiveness to the business units.Repaired a continuing global issue with Active Directory replication, underlying network latency, and virtual systems time sync that was impacting the ability of international sites to utilize shared global services that were causing delays in client communications and business delivery.

Accountable for large scale projects critical to meeting client commitments, business KPIs, and legal commitments. Provided tier-three support for all technologies in the realm of systems, virtual infrastructure, Active Directory, and several custom application systems.Performed data restoration projects that required recreating legacy backup environments where possible as well as restoring of data through unconventional means all while ensuring data integrity and maintaining chain of custody to ensure legal validity.Upgraded a legacy Exchange 5.5 environment including merging multiple NT and AD Domain systems to mitigate the global impact of daylight savings changes with minimal costs. Resolved critical issues with global monitoring systems enabling the organization to achieve better preemptive alerting resulting in decreased MTTR response times across all infrastructure technology areas and an improved image of Information Technologies’ responsiveness to the business units.Repaired a continuing global issue with Active Directory replication, underlying network latency, and virtual systems time sync that was impacting the ability of international sites to utilize shared global services that were causing delays in client communications and business delivery.

Provided tier-three support for six business units spread across five different data centers within the eastern and mid-western United States. Was solely responsible for the maintenance of the Netware systems providing military pharmaceutical processing in the secondary data center. Managed a project team to replace a legacy WindowsNT/2000 & SNA3.0 environment, used for processing millions of health claim authorizations daily, to a supportable and highly available disaster resistant environment. This required rebuilding all servers, network, storage, and telephony systems along with coordinating with the application developers to migrate legacy code to service applications capable of running in the new environment. The entire project was completed with zero downtime to the hundreds of hospitals and providers involved.Helped to deploy the first VMWare Virtual Infrastructure systems in the organization, establishing a path toward consolidation at an 18 to 1 ratio.

Built a fiber optic backbone and wireless LAN for the manufacturing facility overcoming issues caused by manufacturing equipment interference allowing the business to streamline the shipping and call center operations by eliminating cable dependencies.Transitioned a 250 agent call center to IP telephony enabling metrics collection, and call monitoring used to enhance customer agent training.

Responsible for all sales, marketing, and project management tasks necessary bringing a small startup business to having 20 clients within six months.Designed a fiber-optic network and demark facility connecting 1500 houses to telephone, Internet, and television services. This project was designed to enable the developer to start operating as service provider potentially increasing their revenue by 157,000USD monthly.

Contract support and project work for the Department of Defense working on a variety of technologies supporting the DFAS and DISA network and information servers and security systems.Managed help desk training and development; increased the level of calls completed by tier one support by 38%.