I bring extensive experience in strategic management, retail management, project management, marketing communication, and customer experience (CX) management, along with a proven ability to build effective teams and apply strong analytical and problem-solving skills.Additionally, I have a deep understanding of customer service operations across omnichannel platforms, including both voice and non-voice contact centers.My professional journey has honed my leadership style and critical thinking abilities, equipping me to drive impactful results in each of these areas.