Thapelo Kennedy Mogwera Email & Phone Number

Gaborone, Bw

Gaborone, Botswana

Responsible for leading the development and implementation of data - driven HR insights and risk management initiatives to drive strategic decisions and mitigate people risks. Adept at analyzing complex datasets, implementing data driven solutions, and optimizing processes to enhance organizational effectiveness and compliance.

Gaborone, Botswana

Responsible for the support and administration of the Core Banking System, Channels and other business applications by collaborating with business units to analyses business requirements, provide technical expertise and ensure availability and stability of the business applications.• Provided support and admin for users on the Core Banking System, Sage Total Solutions (Premier, ESS and Payroll), SharePoint and Tonbellar Compliance solutions.• Provided first and second level Support to users during post implementation phase. Resolved issues logged by end-users and provide ongoing support to business users.• Performed daily system monitoring to ensure proper system functioning, availability and integrity. • Monitor access rights periodically, review and update in accordance with business requirements. • Ensured that the group’s information systems and support tools are utilized correctly.• Investigate user or system problems by performing a root cause analysis, verify test case scenarios and collect required data/log information to be sent to the Vendor for resolution• Patches deployment in both UAT or Production regions based adhering to strict change control policies and procedures.Highlights• Successfully implemented ManageEngine ServiceDesk Plus a new IT Service Management that complies with ITIL and ISO/IEC20000 Standard Framework. • Part of the Letshego Group AML Programme responsible for the successful implementation of the FICO Tonbeller Compliance Solutions.

Gaborone, Botswana

Responsible for the support and administration of all Group Batch Processing on the Core Banking System, Channels and Business applications. • Performed End of Day and Batch processing (Payment File Processing)• Attended and resolved issues related to Batch/EOD processes • Participates in Disaster Recovery processes including restoration procedures in accordance with approved plans.• Ensure that all Core Banking System related processes (End of Day, Start of Day) smoothly done. • Data restoration and patch deployment in both live environment and UAT regions.• Provided systems User Acceptance Training and Support.• Timely and accurate delivery of requests and provision of suitable solutions for all business needsHighlights• Part of the Letshego Transformation team that was responsible for the successful implementation of the TCS BaNCS Core Banking System• Part of the BaNCS Champions team which was responsible for the successful implementation of Micro Africa Limited (MAL) Project and User Acceptance Training.

Gaborone, Botswana

• Provided technical support to the company, ensuring quick and effective resolution of hardware and software issues.• Managed and maintained company's IT infrastructure, including servers, networks, and workstations. • Performed routine maintenance on computer systems, including updates, backups, and virus protection.• Worked closely with the sales department to resolve operational issues and attend to faults in the system.• Trained end-users on new technologies and software applications, improving overall productivity