Taylor Murillo Email & Phone Number

Greater Seattle Area

Prepared technical documents and presentations for both internal and external stakeholders, ensuring clear and effective communication of technical concepts.Assisted in the development and maintenance of IT systems and databases, contributing to their stability and functionality.Translated business requirements into technical specifications, creating detailed design documents to guide development and implementation.Developed and created Power BI dashboards for technical and business users, providing actionable insights and visualizing data for informed decision-making.Performed system audits and updates to maintain the proper functioning and security of IT systems.Analyzed and organized gathered information to define and implement project requirements and assess the current state landscape.Facilitated a consistent and organized flow of information during projects, ensuring all team members were aligned and informed.Communicated effectively with management, clients, and developers, utilizing strong negotiation skills to address stakeholder needs and resolve conflicts.

Seattle, Washington, United States

As an ITSM Business Process Consultant/Product Analyst, I provide industry best practice guidance and serve as a trusted consultant to our clients. I lead process changes, deliver strategic solutions, and collaborate with stakeholders to achieve optimal business outcomes in IT Service Management (ITSM). Additionally, I work with an agile delivery team to translate product strategy into actionable user stories, driving incremental delivery and ensuring the success of ITSM programs aligned with business objectives. My strong consulting skills, exceptional communication, and deep ITSM expertise contribute to the multifaceted nature of my role.

Texas, United States

Analyzed IT Business Processes with the objective of improvement while understanding and incorporating user needs, pain-points, and goals. Built and improved standards, processes, and procedures for new and existing Product Lines. Engaged with business leaders and subject matter experts to define and document as-is and to-be processes. Hosted design thinking sessions with multiple stakeholders to gather and define requirements for improvement.

Issaquah, Washington, United States

Champions the development of documentation to enhance business and IT goals, strategies, and priorities. Identifies and manages risks and streamline delivery efforts. Facilitates the modernization of roadmap planning. Strengthens solution delivery from the inception to the completion of the project. Oversees the successful implementation of several projects simultaneously. Builds and improves standards, processes, and procedures for all new and existing technologies.

Issaquah, Washington, United States

Defined technology needs while prioritizing them in the global planning process. Championed the approval of new initiatives. Managed innovative technology and process solutions including project initiatives, business architectures, and objectives and strategies. Represented stakeholders in meetings. Provided project management and data analysis. Developed, defined, and tracked metrics and KPIs. Built and delivered training material. Analyzed and improved process efficiency throughout the IT Support organization. Projected risk analysis and presented resolutions and improvements. Broke down functional and non-functional requirements into user stories, and presented them to the team in planning sessions. Developed, validated, and maintained dashboards and reports within ServiceNow, providing weekly, monthly, and quarterly reports as requested. Actively participated in meetings related to data and reporting, while also preparing presentations for various stakeholders.

Issaquah, Washington, United States

Managed the life cycle of all problems. Performed end-to-end management of problem investigations by facilitation root cause investigations and progressing the implementation of corrective and preventative measures. Minimized future problems by extracting data from sources and analyzing the trends. Utilized appropriate technical and business teams within the organization. Communicated with stakeholders to inform them of project progress

Issaquah, Washington, United States

Owned and maintained the Incident Escalation process, content and results while ensuring incidents that are not immediately resolved are appropriately escalated according to defined Service level Agreements (SLAs). Defined key performance indicators (KPIs) evaluating the service for effectiveness and efficiency and developed reports of Incident and Problem trends for management and executive level audiences.

Issaquah, Washington, United States

Responsible for monitoring and assessing potential issues relating to critical IT applications, systems and devices. Monitor all incoming alerts using various tools and perform actions based on predefined instructions. Performing 1st and 2nd level troubleshooting, manual alert correlation, and resolving issues as required.Understand how different types of systems integrate together and pinpoint where the issue is occurring. Determine which issues are false positives and document/work with other teams to get these types of alerts suppressed.

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